Operations Executive

4 weeks ago

Kozhikode, India VOYE HOMES Full time

Company Description

VOYE HOMES is a provider of exclusive private holiday homes owned by corporate brands, celebrities, and high-net-worth individuals. They offer the opportunity for anyone to experience opulence in rare natural surroundings that are typically restricted to owners only. VOYE HOMES aims to create memorable experiences that go beyond the traditional "book and stay" model. They cater to people who desire safe and private villas for peaceful vacations with their friends or family.

LOCATION - CALICUT, Kinfra Techno Industrial Park, Kakkanchery

Role Description

This is a full-time, on-site role for an Operations Executive located in Kozhikode. The Operations Executive will be responsible for day-to-day tasks related to operations management, including managing interpersonal relationships, analyzing data, and ensuring effective communication. They will play a critical role in maintaining the smooth functioning of operations and delivering exceptional experiences for guests, ensuring timely completion of all trips, overseeing daily trip completion reports, and coordinating with property owners for necessary documentation and payment details.

  • Manage reservations and bookings across Season, Djubo, and other platforms.
  • Verify and update daily check-in/check-out lists; share with relevant teams.
  • Oversee check-in/check-out operations and handle last-minute changes.
  • Coordinate with properties on payments, settlements, and guest verifications.
  • Upload payment proofs, track pending check-outs, and ensure reconciliations.
  • Maintain operational sheets (check-in, check-out pending, balance payments).
  • Prepare daily/weekly/monthly operational and sales reports.
  • Ensure compliance with processes and escalate issues when required.
  • Collaborate with Sales, Revenue, Reservation, Supply, and Accounts teams.
  • Train and support new team members on systems and processes.

Qualifications

  • 01-02 years of experience in operations in the Travel and tourism industry
  • Knowledge of the hospitality industry is a plus
  • Bachelor's degree in Business Administration, Hospitality Management, or related field
  • Strong interpersonal skills and ability to build relationships
  • Experience in operations management and analytical skills
  • Excellent communication skills
  • Attention to detail and ability to multitask
  • Ability to work well under pressure and meet deadlines
  • Proactive problem-solving skills

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