Fraud Investigator

1 week ago

hyderabad, India Deliveroo Full time

Job Description 

The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners. You will work within our fraud operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and highlight areas of improvement for our product and data science teams. For you to succeed in this role, you must have analytical skills, focused on completion of task and be supportive of everyone on the team.

What you will be doing?

Reviewing customer claims at an order level to identify behavioural data that can be indicative of whether the customer is an abuser or not, i.e. check photos for incorrect items, lateness for late claims, kitchen-to-customer time for cold food etc. Combining and considering a range of signals to build a more comprehensive picture of the customer and submitting individual assessments in a timely manner.  Make a call as to whether the customer was an abuser or not, basing your decision on the information available for both the claim and the order level, as well as on the customer’s history with Deliveroo to date. Provide feedback on customer care policies, and potential gaps in our fraud and abuse detection and prevention methods. Supporting other ad hoc back-office tasks relating to fraud and abuse prevention.  You will be reporting to Fraud Operation Lead. This is a Hybrid opportunity based out of Hyderabad , working in UK Shift.

What you will need?

1+ years of experience in a fraud prevention role at the merchant or issuer level. Skills to collate data from multiple sources, including data dashboards, to decide an outcome. A curiosity to learn and develop in the fraud and abuse domain.  French speaking proficiency is a must to have.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.

Benefits

At Deliveroo, we believe that our employees are our most valuable asset. We are committed to providing a comprehensive benefits package that supports their well-being, financial security, and work-life balance. Join our team and enjoy your benefits such as Health Insurance for for you and your eligible dependents including parents, Gym reimbursement, Paid time off, Professional development.

Please click to view our candidate privacy policy.

  • Fraud Investigator

    2 weeks ago

    Hyderabad, India SKYLARK HR SOLUTIONS Full time

    ROLE: ASSOCIATE SALARY: UP TO 4LPA LOCATION: HYDERABAD INTERVIEW MODE: WALKIN ON 12 AUG 23 WORK MODE: WFO NOTICE PERIOD: IMMEDIATE TO 30 DAYS MUST SKILLS: FRAUD INVESTIGATION, CARD DISPUTES, RETAIL BANKING JOB DESCRIPTION: What you’ll do as Associate - Fraud Reviewer: - Review Transaction alert or case which. - Research/Investigate the transaction...

  • Fraud Investigator

    3 weeks ago

    Hyderabad, India SKYLARK HR SOLUTIONS Full time

    Review Transaction alert or case which. - Research/Investigate the transaction to determine suspicious or non-suspicious. - Good knowledge of risk and fraud in consumer and retail banking sector. - Identify and report fraud trends. - Provide recommendations supported by data in implementing new fraud alerts and controls. - Assist Regulatory Operations,...

  • Fraud Investigator

    2 weeks ago

    Hyderabad, Telangana, India IIE Network Full time

    About Us: We are an emerging startup dedicated to advancing Large Language Models (LLMs). Our team is passionate about AI and committed to fostering a collaborative and creative work environment. Role Overview: Key Responsibilities: - Conduct thorough investigations into suspected fraudulent activities. - Analyze transaction patterns to identify potential...

  • Fraud Investigator

    1 week ago

    Hyderabad, Telangana, India SKYLARK HR SOLUTIONS Full time

    Review Transaction alert or case which. Research/Investigate the transaction to determine suspicious or nonsuspicious. Good knowledge of risk and fraud in consumer and retail banking sector. Identify and report fraud trends. Provide recommendations supported by data in implementing new fraud alerts and controls. Assist Regulatory Operations, Compliance, and...

  • Corporate Fraud Investigator, Vendor Investigations

    2 weeks ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Bachelor's Degree in a relevant field, such as Accounting, Computer Science, Operations, Business, Mathematics or Finance - 2+ years of Finance, audit, fraud investigation or related experience - Excellent interpersonal skills with the ability to communicate complex issues clearly to both internal and external customers - 2+ years using data querying large...

  • Fraud Investigator

    1 week ago

    Hyderabad, Telangana, India Deliveroo Full time

    The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners. You will work within our fraud operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and highlight areas of improvement for our product and data science...

  • Fraud Investigator

    3 weeks ago

    Hyderabad, Telangana, India Deliveroo Full time

    The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners. You will work within our fraud operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and highlight areas of improvement for our product and data science...

  • VP - Fraud Investigation & Reporting

    2 months ago

    hyderabad, India Bharat Financial Inclusion Limited (100% subsidiary of IndusInd Bank Ltd.) Full time

    Role & ResponsibilitiesLead investigations on incidents and cases referred for investigation, examining appropriate records and documentation, interviewing all relevant parties internally and externally, conducting field visits with relevant stakeholders.closure of investigation for all the cases detected & preparation of investigation reports for...

  • VP - Fraud Investigation & Reporting

    2 months ago

    Hyderabad, India Bharat Financial Inclusion Limited (100% subsidiary of IndusInd Bank Ltd.) Full time

    Role & ResponsibilitiesLead investigations on incidents and cases referred for investigation, examining appropriate records and documentation, interviewing all relevant parties internally and externally, conducting field visits with relevant stakeholders.closure of investigation for all the cases detected & preparation of investigation reports for...

  • VP - Fraud Investigation & Reporting

    2 months ago

    Hyderabad, India Bharat Financial Inclusion Limited (100% subsidiary of IndusInd Bank Ltd.) Full time

    Role & Responsibilities Lead investigations on incidents and cases referred for investigation, examining appropriate records and documentation, interviewing all relevant parties internally and externally, conducting field visits with relevant stakeholders. closure of investigation for all the cases detected & preparation of investigation reports for...

  • Fraud Investigator

    1 week ago

    Hyderabad, Telangana, India Deliveroo Full time

    Job Description The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners. You will work within our fraud operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and highlight areas of improvement for our product and...

  • Card Dispute

    2 weeks ago

    Hyderabad, India HIRD Services Pvt ltd Full time

    Hiring for **Card Dispute / Fraud Investigation** **Job Location: Hyderabad** **Exp: 1- 3 yrs** **JD** Review Transaction alert Research/Investigate the transaction Knowledge of risk, fraud in consumer and retail banking sector Identify and report fraud trends Provide recommendations supported by data in implementing new fraud alerts and controls. Good...

  • Fraud Investigator

    2 weeks ago

    Hyderabad, Telangana, India Deliveroo Full time

    The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners. You will work within our fraud operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and highlight areas of improvement for our product and data science...

  • Card Dispute

    3 weeks ago

    Hyderabad, Telangana, India HIRD Services Pvt ltd Full time

    Hiring for **Card Dispute / Fraud Investigation** **Job Location: Hyderabad** **Exp: 1- 3 yrs** **JD** Charge Back,US Process, Review Transaction alert Debit and Credit Card Fraud detection Knowledge of risk, Card fraud in consumer and retail banking sector Identify and report fraud trends Provide recommendations supported by data in implementing new...

  • Consular Fraud Prevention Unit Investigator

    1 week ago

    Hyderabad, Telangana, India U.S. Embassy & Consulates in India Full time

    Hiring Path: Open to the publicWho May Apply/Clarification From the Agency:For USEFM - FP is 06. Actual FP salary determined by Washington D.C. - Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract...

  • Consular Fraud Prevention Unit Investigator

    2 weeks ago

    Hyderabad, Telangana, India U.S. Embassy & Consulates in India Full time

    **Hiring Path**: - Open to the public **Who May Apply/Clarification From the Agency**: For USEFM - FP is 06. Actual FP salary determined by Washington D.C. - Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal...

  • Fraud Investigator

    3 weeks ago

    Hyderabad, India Deliveroo Full time

    Job Description The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners. You will work within our fraud operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and highlight areas of improvement for our product and...

  • Fraud Investigator

    2 months ago

    Hyderabad, India Deliveroo Full time

    Job Description The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners. You will work within our fraud operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and highlight areas of improvement for our product and...

  • Fraud Investigator

    2 weeks ago

    Hyderabad, Telangana, India Deliveroo Full time

    The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners. You will work within our fraud operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and highlight areas of improvement for our product and data science...

  • Bharat Financial Inclusion

    3 weeks ago

    Hyderabad, India Bharat Financial Inclusion Ltd (100% Subsidiary of IndusInd Bank) Full time

    POSITION PROFILE:Position Title: Fraud Investigation & Reporting Location: HyderabadIndicative Band: VP Function: Internal AuditReports to: Chief Internal Audit Team Size:POSITION SUMMARY:VP - Fraud investigation & Reporting is responsible for end-to-end closure of incidents reported as fraud.KEY ACCOUNTABILITIES/ KEY RESPONSIBILITIES:Job Role &...