ServiceNow Architect

2 weeks ago

Mohali district, India Skyleaf Consultants LLP Full time

ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Responsibilities Architecture & Design Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including: Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management. Post-Sales: Case Management, Knowledge Management, Contract/SLM, Field Service, Renewals. Design integrations with CRM (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions. Ensure alignment of architecture with enterprise standards, scalability, and compliance. Pre-Sales Enablement Collaborate with sales and solution teams to demonstrate CSM capabilities to clients. Translate business requirements into solution blueprints across the customer lifecycle. Develop prototypes, architecture diagrams, and effort estimates that cover both pre- and post-sales use cases. Post-Sales Delivery Oversee implementations of ServiceNow CSM modules with focus on customer experience & service quality. Guide delivery teams on workflows, data models, integrations, and security design. Act as an escalation point for complex technical issues during post-sales delivery. Collaboration & Leadership Partner with client architects, technical leads, and internal cross-functional teams. Provide thought leadership in designing customer engagement workflows end-to-end. Mentor developers and junior architects, building a strong CSM capability within the team.

  • ServiceNow Architect

    2 weeks ago

    Mohali district, India Skyleaf Consultants LLP Full time

    ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....

  • ServiceNow Architect

    2 weeks ago

    Mohali, India Skyleaf Consultants LLP Full time

    ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....

  • Servicenow Architect

    1 week ago

    Mohali, Punjab, India Enablenow Technology Solutions Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    ServiceNow Architect CSM (Pre-Sales & Post-Sales)Location: Mohali, India | Full-time, On-siteShift: 4 pm-1 amRole OverviewWe are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable...

  • ServiceNow Architect

    2 weeks ago

    Mohali, India Skyleaf Consultants LLP Full time

    ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....

  • ServiceNow Architect

    5 days ago

    Mohali, Punjab, India CG-VAK Software & Exports Ltd. Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    DescriptionRole Overview :We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract...

  • ServiceNow Architect

    3 days ago

    bangalore district, India Brillio Full time

    ServiceNow Technical Architect Key Responsibilities: Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with a strong focus on native AI/ML capabilities and workflow data orchestration. Architect and implement AI-powered workflows using ServiceNow’s Now Assist platform, including: Now Assist...

  • ServiceNow Architect

    2 weeks ago

    Mohali, Noida, Gurugram, India Prinkal Mukhi (Proprietor OF Infinity Career Edge) Full time

    Job Description Role ServiceNow Architect Location Mohali/ Noida/ Gurugram( Wfo ) Work Mode:Work from Office Notice Period Immediate Joiner / Serving Notice Experience 8- 14 Years Shift Time: 4 pm-1 am Role Overview: We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and...

  • ServiceNow Architect – CSM

    2 weeks ago

    Mohali, Punjab, India CG-VAK Software & Exports Ltd. Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Role OverviewWe are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract...

  • ServiceNow Architect – CSM

    2 weeks ago

    Mohali, Punjab, India Digivance Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position: ServiceNow Architect – CSM (Pre-Sales & Post-Sales) Location: Mohali, India | Shift: 4 PM – 1 AM | On-site | Full-timeRole SummaryWe are hiring aServiceNow Architectwith strong expertise inCustomer Service Management (CSM). The role involves designing and delivering scalable ServiceNow solutions acrossPre-Sales (lead, onboarding,...

  • ServiceNow Architect – CSM

    2 weeks ago

    Mohali, Punjab, India Mpowerment Resources LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location:Mohali, India |Work Mode:Full-time, On-site |Shift:4 PM – 1 AM |Budget:₹30 LPAAbout the Role:We are seeking an experiencedServiceNow Architectwith deep expertise inCustomer Service Management (CSM), specifically acrossPre-Sales and Post-Sales lifecycle modules. You will lead the design and implementation of scalable ServiceNow architectures that...