ServiceNow Architect
2 days ago
ServiceNow Technical Architect Key Responsibilities: Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with a strong focus on native AI/ML capabilities and workflow data orchestration. Architect and implement AI-powered workflows using ServiceNow’s Now Assist platform, including: Now Assist AI Agents AI Search for contextual, intent-based search experiences Predictive Intelligence for classification, prioritization, and routing Task Intelligence for process optimization Natural Language Understanding (NLU) and Natural Language Query (NLQ) for enhanced self-service Now Assist Skill Kit and Data Kit for building reusable AI logic and structured data extraction Leverage Workflow Data Fabric to unify, virtualize, and model enterprise data for scalable AI/ML workflows and insight-driven automation. Use AI Control Tower to govern, monitor, and optimize performance of all deployed AI models and capabilities. Collaborate with cross-functional business and IT teams to identify intelligent automation opportunities, improve service delivery, and enhance operational efficiency using AI-driven ServiceNow solutions. Define and document ServiceNow architecture standards, reusable patterns, and platform best practices, aligning them with enterprise IT, data, and AI strategies. Provide technical leadership and mentoring to ServiceNow developers, AI engineers, and platform administrators. Lead complex ServiceNow platform upgrades, AI-enablement initiatives, migrations, and integrations with third-party platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI). Ensure compliance with enterprise data governance, security, and AI ethics policies across all intelligent automation solutions. Continuously evaluate and integrate GenAI capabilities, including Now Assist and external LLMs, to enhance user experiences, employee productivity, and decision-making. Stay informed of ServiceNow’s evolving AI/ML roadmap, including new OOTB features and plugins, and provide strategic recommendations to key stakeholders. Required Skills and Qualifications: 15+ years of overall IT consulting and architecture experience. 10+ years of hands-on experience with ServiceNow platform architecture, solution design, and enterprise deployments. 3+ years working with AI/ML technologies within or outside ServiceNow — including predictive analytics, NLP, GenAI, chatbots, and intelligent process automation. In-depth knowledge of ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, and CSM. Proven hands-on experience with ServiceNow’s native AI tools, including: Now Assist, Virtual Agent, AI Search Predictive Intelligence, Task Intelligence NLU/NLQ, Performance Analytics Workflow Data Fabric AI Control Tower Experience integrating external AI services (e.g., Azure AI, AWS SageMaker, Google Vertex AI) into ServiceNow. Proficient in JavaScript, REST/SOAP APIs, and both client/server-side ServiceNow scripting. Experience with cloud-native architecture, CI/CD pipelines, and DevOps practices for the ServiceNow ecosystem. Strong communication, stakeholder management, and leadership skills, with a consultative mindset. ServiceNow CSA and at least one CIS certification (e.g., ITSM, HRSD, or CSM) required. Bachelor's or Master’s degree in Computer Science, Information Systems, or a related field.
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Principal Enterprise Architect
2 weeks ago
Bangalore, Karnataka, India ServiceNow Full timeCompany Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...
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Principal Solution Architect
7 days ago
Bangalore, Karnataka, India ServiceNow Full timeCompany Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...
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ServiceNow Architect
19 hours ago
bangalore, India Nexusnow.ai Full timeJob Title: ServiceNow CTA (Technical Architect)Location: BangaloreExperience: 10+ YearsJoining: Immediate Joiner PreferredEmployment Type: Full-timeJob Description:We are seeking an experienced ServiceNow Certified Technical Architect (CTA) to lead end-to-end architecture, solution design, and governance for ServiceNow implementations. The ideal candidate...
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ServiceNow Architect
2 weeks ago
Mohali district, India Skyleaf Consultants LLP Full timeServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....
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ServiceNow Architect
2 weeks ago
Mohali district, India Skyleaf Consultants LLP Full timeServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....
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ServiceNow Architect
1 day ago
bangalore, India Nexusnow.ai Full timeJob Title: ServiceNow CTA (Technical Architect) Location: Bangalore Experience: 10+ Years Joining: Immediate Joiner Preferred Employment Type: Full-time Job Description: We are seeking an experienced ServiceNow Certified Technical Architect (CTA) to lead end-to-end architecture, solution design, and governance for ServiceNow implementations. The ideal...
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Principal Platform Architect
4 weeks ago
Bangalore, Karnataka, India ServiceNow Full timeCompany Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...
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ServiceNow Architect
3 weeks ago
bangalore, India LTIMindtree Full timeServiceNow Pre-sales / Solution Consultant / Architect Roles & Responsibilities: • Experience in building ServiceNow solutions for multiple modules. Have good knowledge on ServiceNow product lines and structure. • Should have experience in handling end to end pre-sales cycle for ServiceNow specific solutions • Expertise in creating commercial proposals...
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ServiceNow Architect
3 weeks ago
bangalore, India Birlasoft Full time1.About the Job - The candidate should require mandatory ServiceNow Architect Experience with ITSM and HRSD. 2.Job Title - ServiceNow Architect 3.Location - Pune/Mumbai/Noida/Hyderabad/Bangalore/Chennai 4.Educational Background - UG. – B. Tech /B. E in any specialization PG. – MCA/MTech/MBA/MSC 5.Key Responsibilities - Expertise in understanding the...
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ServiceNow Architect
1 day ago
bangalore, India Birlasoft Full time1.About the Job - The candidate should require mandatory ServiceNow Architect Experience with ITSM and HRSD. 2.Job Title - ServiceNow Architect 3.Location - Pune/Mumbai/Noida/Hyderabad/Bangalore/Chennai 4.Educational Background - UG. – B. Tech /B. E in any specialization PG. – MCA/MTech/MBA/MSC 5.Key Responsibilities - Expertise in understanding the...
