ServiceNow Architect – CSM

2 days ago

Mohali, Punjab, India Digivance Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Position: ServiceNow Architect – CSM (Pre-Sales & Post-Sales)

Location: Mohali, India | Shift: 4 PM – 1 AM |

On-site | Full-time

Role Summary

We are hiring a
ServiceNow Architect
with strong expertise in
Customer Service Management (CSM)
. The role involves designing and delivering scalable ServiceNow solutions across
Pre-Sales (lead, onboarding, entitlement)
and
Post-Sales (case, contracts, renewals, field service)
. You will also work closely with sales teams, clients, and delivery teams to ensure smooth end-to-end customer journeys.

Key Responsibilities

  • Design & implement ServiceNow CSM Pre-Sales & Post-Sales modules.
  • Integrate ServiceNow with CRM platforms (Salesforce/MS Dynamics).
  • Support pre-sales demos, solution blueprints, and effort estimates.
  • Guide delivery teams on workflows, integrations, and security.
  • Act as a technical lead & mentor for the team.

Requirements

  • 8+ years in ServiceNow, with 3+ years as an
    Architect
    .
  • Strong hands-on in ServiceNow CSM (Pre-Sales & Post-Sales).
  • Knowledge of integrations (REST/SOAP, IntegrationHub).
  • Certifications preferred:
    CTA / CIS-CSM / CSA
    .
  • Excellent communication & consulting skills.

Benefits

  • Competitive salary & perks.
  • Opportunity to work on enterprise-scale implementations.
  • Strong learning & career growth environment.

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