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Manager- Retail Franchisee Operations

3 months ago

new delhi, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role  

Franchise Lead  

Function / Department  

Retail  

Location  

Delhi

Job Purpose  

Overall responsibility for activities at all

Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)

Key Result Areas/Accountabilities  

Achieve sales target for all products (Voice- Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone Ensure and monitor quality of acquisition through VIMS Ensure availability of stock at VIMS while adhering to norms Deliver overall revenue targets through VIMS channel Achieve total target for up-selling and cross-selling Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets Coach channel partners to improve efficiency and adherence to processes Resolve VIMS-specific issues within specific timelines Keep channel partner motivation levels high through regular reviews of performance

Core Competencies, Knowledge, Experience  

Minimum 8 years of experience in Customer Handling /Retention Management Must be able to communicate with peers and seniors in the system well and convincingly. Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement Logical Thinking and good in sighting and analytical skills Prior telecom experience mandatory

Must have technical / professional qualifications  

Graduate in any field Data analytics and process improvements Excel and Presentation skills

Vodafone Idea Limited  (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership