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Process Lead, Amazon Freight
2 months ago
Amazon Freight (Amazon's external facing Freight service) is hiring a Process Lead to define, create and support processes for Billing & Payments in Europe and achieve a truly exception shipper experience. Join us in building the next big thing for Amazon.
Key job responsibilities
Primary Responsibilities, include but not limited to:
· Responsible on new and existing process SOP creation and implementation
· Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency
· Identify areas of possible process improvements and automation opportunities
· Document processes, regularly update existing SOP, review/suggest SOP changes required if any·
· Support program and product teams on centralized and standardized operational tasks which can be automated in future
About the team
We are Amazon’s middle-mile logistics technology solution for anyone looking to ship road freight in UK and Europe. We enable customers to ship your palletised shipment (Less-than-Truckload, LTL) or Full-Truckloads (FTL) directly to Amazon UK and EU Fulfilment Centres (FCs) or FTL to non-Amazon facilities at competitive prices.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- experience in operations or project/program management, and working with technology and systems
- Experience in a highly analytical, results-oriented environment with external customer interaction
- Proven analytical skills and proficiency in Excel
- Expertise in creating processes from scratch and supporting associates on implementation
- Exceptional customer obsession with a passion for working backwards from the needs of field
- Excellent verbal/written communication and presentation skills
- Strong attention to detail and excellent problem solving skills
PREFERRED QUALIFICATIONS
- Experience in Billing & Payment processes like self bill reconciliation/accessorial application etc
- Experience in banking processes
- Experience with Finops related processes
- SQL/Python
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