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Process Lead, Amazon Freight
1 week ago
Are you looking to build and scale a new and growing business with Amazon? Are you interested in managing one of Amazon's newest businesses through its start-up phase? If so, you might be interested in this role with Amazon Freight.
Amazon Freight (Amazon's external facing Freight service) is hiring a Process Lead to define, create and support processes for Billing & Payments in Europe and achieve a truly exception shipper experience.
Join us in building the next big thing for Amazon.Key job responsibilities
Primary Responsibilities, include but not limited to:
- Responsible on new and existing process SOP creation and implementation
- Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency
- Identify areas of possible process improvements and automation opportunities
- Document processes, regularly update existing SOP, review/suggest SOP changes required if any
- Support program and product teams on centralized and standardized operational tasks which can be automated in future
We are Amazon's middle-mile logistics technology solution for anyone looking to ship road freight in UK and Europe.
We enable customers to ship your palletised shipment (Less-than-Truckload, LTL) or Full-Truckloads (FTL) directly to Amazon UK and EU Fulfilment Centres (FCs) or FTL to non-Amazon facilities at competitive prices.
We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, IND
BASIC QUALIFICATIONS
- experience in operations or project/program management, and working with technology and systems
- Experience in a highly analytical, resultsoriented environment with external customer interaction
- Proven analytical skills and proficiency in Excel
- Expertise in creating processes from scratch and supporting associates on implementation
- Exceptional customer obsession with a passion for working backwards from the needs of field
- Excellent verbal/written communication and presentation skills
- Strong attention to detail and excellent problem solving skills
- Experience in Billing & Payment processes like self bill reconciliation/accessorial application etc
- Experience in banking processes
- Experience with Finops related processes
- SQL/Python
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