Chief of Staff to CTO

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
What You'll Do

• Strategic Execution:
• Work closely with the CTO to define, communicate, and execute the technology strategy and key priorities.
• Track progress against strategic goals, identify potential roadblocks, and proactively develop solutions.
• Facilitate strategic planning sessions and workshops, with internal stakeholders and external customers.
• Conduct research and analysis to support strategic decision-making.
• Establish yourself as a thought leader with R&D
• Operational Excellence:
• Manage the CTO's calendar, communications, and workflow, ensuring efficient use of their time.
• Act as a central point of contact for internal and external stakeholders on behalf of the CTO.
• Develop and implement processes to improve organizational efficiency and communication within the technology teams.
• Prepare presentations, reports, and other communications for internal and external audiences.
• Project Management:
• Lead and manage cross-functional strategic projects on behalf of the CTO, ensuring on-time and within-budget delivery.
• Develop project plans, timelines, and track progress, proactively identifying and mitigating risks.
• Facilitate project meetings and ensure clear communication among stakeholders.
• Communication and Collaboration:
• Serve as a liaison between the CTO and other departments, fostering strong working relationships.
• Ensure clear and consistent communication of the CTO's vision and priorities across the organization.
• Facilitate effective communication flow within the technology leadership team.
• Prepare and deliver internal communications on behalf of the CTO.
• Develop strong, credible relationships with customers, positioning yourself as their trusted advisor on behalf of CTO.
• Talent and Culture:
• Partner with C&T on talent-related initiatives within the technology organization, including organizational design, talent development, and employee engagement.
• Help to foster a positive and high-performing culture within the technology teams.
• Support internal communication efforts related to organizational changes and key initiatives.
• Confidentiality and Discretion:
• Handle sensitive and confidential information with the utmost discretion and professionalism.1
• Act as a trusted advisor and sounding board for the CTO.
• Experience Requirement:
• Candidates must have substantial experience as CoS to CXOs, showcasing a comprehensive understanding of the technology, business applications, and managing executive level communications.

Who Are You & What Makes You Qualified?

• The COS should have 12 to 15 Years experience in a CoS role to a CXO level leadership or in a strategic, operational, or project management role within a technology company.
• 3 to 5 yrs of experience in top tier consulting firms
• Experience in managing CXO level conversations and working directly with senior leadership (VP level or above) is highly desirable.
• Strong understanding of software development lifecycles, technology trends, and the tech industry along with proficiency in project management tools and productivity software.
• Exceptional organizational, planning, and time management skills with a proven ability to prioritize and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills, including the ability to create compelling presentations and reports.
• Strong analytical and problem-solving skills with a data-driven approach
• High level of integrity, professionalism, and discretion.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Should be flexible to work across time zones.

Leadership Attributes:

• Established executive with a successful track record
• Creative and intellectually curious, with strong strategic intuition. Inquisitive appetite for proactively identifying and aggressively pursuing new opportunities.
• Solid critical thinker with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment.
• Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity.
• Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust and support within all levels of the organization.
• Must be able to build and maintain strong peer level relationships with excellent communication.
• Should be ready to roll up the sleeves and get the work done.

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.