Customer Support Executives US Process

1 month ago


ernakulam, India ADVENXA Full time

We AreLooking For Customer SupportExecutives(USProcess)

Location:Infopark KakkanadKochi

Salary:17000/ to 25000/ PerMonth

Qualification:AnyDegree

Experience:0 to 4 years inBPO

Work:5 Days/Shift/CabAvailable

Candidateshould have excellent fluency inEnglish

  • Managinga team of representatives offering customersupport.
  • Overseeing the customerservice process.
  • Resolving customercomplaints brought to yourattention.
  • Creating policies andprocedures.
  • Planning the trainingand standardization of servicedelivery.
  • Selecting and hiring newstaff.
  • Monitoring the work ofindividual representatives and of theteam.
  • Conducting quality assurancesurveys with customers and providing feedback to thestaff.
  • Possessing excellent productknowledge to enhance customersupport.
  • Maintaining a pleasantworking environment for yourteam.



Requirements
  • Candidateshould have excellent fluency inEnglish
  • Willingto work in NightShift

Benefits
  • Commuterassistance CabAvailability
  • Healthinsurance
  • Lifeinsurance
  • ProvidentFund
  • YearlyBonus

Excellent English

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