SVP - Customer Due Diligence
2 days ago
- Ensuring Ongoing Customer Due Diligence reviews are completed within SLAs and established Quality standards- Ensure workforce planning non-negotiables are adhered to- Complete regular 1:1 conversations with the Leads and skip level meetings with team members- Coach and build capability of the leads and team members- Ownership of ensuring QA reworks are completed within SLA- Identify process improvement opportunities- Conduct case review sessions with team- Utilise the Active Operations Management / Focus IQ tools efficiently to manage cost, quality and service- Liaise with key business stakeholders to understand business specific requirements and concerns
Capabilities, Experience & Qualification Requirements
Key Requirement
- Incumbent should have deep expertise of Customer Due Diligence- Should be in senior leadership role within Financial Crime Operations of a Multi-National Bank for a number of years- Should have experience of leading leaders and manage large complex teams.
Essential capabilities
- People leadership capabilities including managing people managers- Leadership and coaching- Strong time management and organisation skills- Outstanding written and verbal communication skills- Ability to adapt to changing priorities- Knowledge and experience of using Active Ops, AOM, FocusIQ or other productivity tools to effectively manage the resources, cost, productivity and deliver efficiencies.
Other capabilities
- Strong understanding of risk and controls- Ability to problem solve- Ability to clearly articulate risk- Understanding of AML/CTF Legislation
Experience
- 5+ years of experience of working in Customer Due Diligence (CDD ) Enhanced Due Diligence (ECDD) or KYC Operations for individual and non-individual customers ) in financial institutions- 8-10years of working in Financial Crime Operations- Overall 15+ years of experience working in Banking operations in similar capacities.- Minimum 4+ years of leadership experience, managing People Leaders / Manager and leading teams of 50+ FTE on a full-time basis within CDD / Financial Crime operations.- Experience of coaching and developing teams and managers- Experience building relationships with multiple stakeholders
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