NAB | AVP

Note, Active team handling experience is a MUST
Key tasks; accountabilities and challenges of this role
Ensuring Ongoing Customer Due Diligence reviews are completed within SLA
Conducting regular buzz meetings with team
Ensure workforce planning non-negotiables are adhered to
Complete regular 1:1 conversations with team members
Coach and build team member capability
Respond to QA feedback and meet QA completion SLA
Identify process improvement opportunities
Conduct case review sessions with team
Ensure team availability when on inbound call roster
Experience
5+ years of experience of working in Customer Due Diligence (CDD ) or KYC Operations for individual and non-individual customers ) in financial institutions
Overall 9+ years of experience working in Banking operations in similar capacities
3+ years’ experience in people leadership roles managing a team of 10+ FTE in CDD Operations / Financial Crime operations
Essential capabilities
Leadership and coaching - Ability to build, lead and motivate teams, ability to negotiate and build consensus
Strong time management and organisation skills
Outstanding written and verbal communication skills
Customer driven commercial approach to business
Build capability of team members to ensure the delivery of expected client experience
Experience in making sound decisions and judgments
Ability to adapt to changing priorities
Ability to analyse qualitative and quantitative data and draw conclusions
Knowledge and experience of using Active Ops, AOM, FocusIQ or any productivity tool

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