NAB | SVP

Key Accountabilities:
Ensuring Ongoing Customer Due Diligence reviews are completed within SLAs and established Quality standards
Ensure workforce planning non-negotiables are adhered to
Complete regular 1:1 conversations with the Leads and skip level meetings with team members
Coach and build capability of the leads and team members
Ownership of ensuring QA reworks are completed within SLA
Identify process improvement opportunities
Conduct case review sessions with team
Utilise the Active Operations Management / Focus IQ tools efficiently to manage cost, quality and service
Liaise with key business stakeholders to understand business specific requirements and concerns
Capabilities, Experience & Qualification Requirements
Key Requirement
Incumbent should have deep expertise of Customer Due Diligence
Should be in senior leadership role within Financial Crime Operations of a Multi-National Bank for a number of years
Should have experience of leading leaders and manage large complex teams.
Essential capabilities
People leadership capabilities including managing people managers
Leadership and coaching
Strong time management and organisation skills
Outstanding written and verbal communication skills
Ability to adapt to changing priorities
Knowledge and experience of using Active Ops, AOM, FocusIQ or other productivity tools to effectively manage the resources, cost, productivity and deliver efficiencies.
Other capabilities
Strong understanding of risk and controls
Ability to problem solve
Ability to clearly articulate risk
Understanding of AML/CTF Legislation
Experience
5+ years of experience of working in Customer Due Diligence (CDD ) Enhanced Due Diligence (ECDD) or KYC Operations for individual and non-individual customers ) in financial institutions
8-10years of working in Financial Crime Operations
Overall 15+ years of experience working in Banking operations in similar capacities.
Minimum 4+ years of leadership experience, managing People Leaders / Manager and leading teams of 50+ FTE on a full-time basis within CDD / Financial Crime operations.
Experience of coaching and developing teams and managers
Experience building relationships with multiple stakeholders

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