Application Support Analyst

3 weeks ago

Hyderabad, India NTT DATA, Inc. Full time

Key Responsibilities:

Provide production support for applications running in Windows-based environments.

Monitor and troubleshoot UiPath automation workflows to ensure seamless operations.

Support and maintain applications built using HDR and PowerApps.

Perform basic administration ofWindows Server 2016and manage IIS configurations.

Write and optimize SQL queries usingSQL Server 2019and related DBMS tools.

Utilize network and system troubleshooting tools including remote access utilities and connectivity diagnostics.

Implement and manage monitoring and alerting solutions using tools such asSplunk, andThousandEyes.

Participate inDisaster Recovery (DR)andBusiness Continuity Planning (BCP)activities to ensure system resilience and data protection.

Follow IT Service Management (ITSM) processes including Incident, Problem, Change, and Release Management.

Required Skills & Qualifications:

Minimum 3 years of experience in production support within a Windows environment.

Hands-on experience with UiPath automation platform.

Working knowledge of Windows Server 2016 and IIS.

Familiarity with SQL Server 2019 and DBMS tools.

Experience with observability and monitoring tools like Splunk, and ThousandEyes.

Understanding of DR and BCP strategies and implementation.

Strong grasp of ITSM frameworks and best practices.

Preferred Attributes:

Excellent analytical and troubleshooting skills.

Strong communication and collaboration abilities.

Ability to work independently and manage multiple priorities in a dynamic environment.

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