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Guest Service Associate @ INM

3 months ago

navi mumbai, India Accor Full time

Company Description

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo  #BELIMITLESS


Job Description

• Responsible for set up of all operating equipments .

• Ensure to be familiar with all dishes on the menu.

• In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.

• Control room inventory and assign room per guest needs.

• Ensure to be familiar with the property lay out, fire exits and elevator locations .


Qualifications

• Hotel management degree / relevant diploma culinary

• 1 to 2 year of work experience.

• Able to work under pressure and meet deadlines.

• Strive for results (Success oriented, data finder, initiate / pro-active).

• E xcellent Communication Skills

• A bility to think strategically, inductively & creatively.

• P leasant personality & grooming.