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Guest Service Associate
2 weeks ago
**we are having an opening for a Guest Service Associate position for PVR-INOX Movie Theatres in Mumbai & Thane Area.**
**Please find the JD**:
**Position: Guest Service Associate - Operations**
**Qualification: Graduate / Bachelor’s Degree in Hotel Management / Any Specialization in F&B or hospitality or Aviation related field**
**Experience: Fresher / 1 year of experience in cinema, retail, or restaurant operations**
**Salary: 14k to 18k (Depending upon the interview)**
**Timings: Morning and Evening Shifts**
**FUNCTIONAL RESPONSIBILITIES**:
**Responsible for selling the food items across the counter and in the auditorium.**
**Responsible for promoting all promotions associated with brand partners related to Box Office / Food**
**& Beverage.**
**Prepares the wooden tray, laying out napkins and utensils, making sure the condiments are refilled,**
**performing all other preparation tasks.**
**Responsible for collecting cash for each sale done.**
**Responsible for recording the sale and cash collected at the end of each shift.**
**Responsible for using the POS for recording the sale.**
**Responsible for recording all items received at the counter at the beginning - during the shift.**
**Responsible for checking the quality of the items being placed in the warmer and cold case.**
**Responsible to arrange and serve the food as per the hygiene standard using gloves and tongs.**
**Responsible to use dispensing machine for coffee - tea - coke**
**Responsible to use selling devices such as hand held and PDA devices.**
**Responsible to keep clean work area like food counter - warmers - cold cases - dispensing machine**
**- Popcorn maker and floors are clean.**
**Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen**
**staff is running out of any items...etc.**
**Presenting menus, suggesting dishes, assisting in drink selection, informing customers about food**
**preparation details, communicating specific customer needs to the commis.**
**Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts**
**and drinks, removing courses, replenishing utensils, refilling glasses.**
**Prepare mixed drinks for service to the customers table.**
**Obtaining revenues, issuing receipts, accepting payments, returning the change.**
**Filling in for absent staff as needed.**
**Assisting with special events as needed.**
**Greet all guests and owners warmly with an appropriate greeting.**
**Adhere to grooming and appearance standards consistently.**
**Regards,**
**Pallavi Bansode**
**Transient HR Solutions Pvt Ltd**
**Salary**: ₹14,000.00 - ₹18,000.00 per month
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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