Service Delivery Coordinator

2 days ago


bangalore, India Bay Area TeK Solutions LLC Full time

Role : Service Delivery Coordinator

Experience : 5+ Yrs

Work Location : Bangalore

Job Responsibilities/Essential Functions/Competencies

  • Provide operational oversight to multiple D2OS Clients
  • Daily review of all incidents, changes, requests, problems, and all D2OS monitoring tools for clients
  • Work closely with Service Delivery Managers to complete operational tasks.
  • Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned clients.
  • Assist in preparation and participate in weekly operations meetings for D2OS Clients as needed.
  • Assist in preparing Operational reporting for the Monthly and Quarterly meetings.
  • Manage Infrastructure Services Escalation bridges.
  • Create and present Root Cause Analysis for Critical Incidents
  • Work closely and support Process and Compliance leadership.
  • Create and update documentation including Standard Operating Processes and Procedures
  • Participate in an on-call rotation to be the Service Delivery Escalation point 24 x 7 for all D2OS operational issues

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