SAP Service Delivery Lead
4 weeks ago
Act as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment.
- The candidate must manage all the areas of service delivery to ensure all the IT and Business processes are being followed.
- Assist on multiple transition initiatives, oversee the program, and ensure successful delivery.
- Experience of large-scale program set up and development with seasoned project management expertise and skills.
- Track, measure, evaluate vendor performance with weekly, monthly, and quarterly status review as against agreed SLAs and KPIs.
- Collaborate with Applications and Infrastructure teams for effective planning and execution of different activities such as patching, upgrades, vulnerability remediations etc. and ensuring smooth functioning of business.
- Coordinate with vendor partners to ensure on time addressal of issues and fulfilment of Service requests raised by business functions and ensuring effective communications being sent to the concerned stakeholders.
- Address high-priority issues with minimal business impact and facilitate root cause analysis (RCA).
- Thrive for continuous Service Improvements in BAU space via optimization and automation activities.
- Effectively planning and execution of business demands, collaborating with multiple stakeholders.
- Manage escalations by involving the appropriate stakeholders and conflict resolution through cross functional meetings.
- Plan and facilitate training to the business function users on basic IT and Service Management processes.
- Plan to incorporate feedback from IT Business Partners and Leads into actionable objectives.
- Ensuring smooth functioning of the audit and compliance related activities by coordinating with the vendor partners such that the committed timelines are adhered.
- The candidate should be able to leverage previous work experience or gradually pick up functional aspects which include business processes in the areas of the supply chain, finance, sales & distribution, marketing, retail, eCommerce, etc.
- Demonstrate expertise in end-to-end agile project management and a deep understanding of the Software Development Life Cycle (SDLC).
- The candidate must understand different ITIL processes such as Incident, Problem, Service Request Fulfilment, Change and Release Management and Knowledge Management processes etc.
- End user understanding of the IT Service Management tool (ServiceNow, HPSM etc.) and Project Management Tools (Jira) would be an added advantage.
Educational Qualifications :
- Strong educational background from reputed engineering and management schools with 10-15 years of IT experience.
- Certifications in ITIL, PMP, SIAM, ISO, CSM/CSPO preferred.
Required Skills :
- Hands on experience with SAP Service Delivery.
- Experience required in SAP technology services (SAP ECC, SAP S/4 HANA).
- Candidate to be well versed with SAP Activate methodology.
- Working knowledge of Application Management Services (AMS) and Application Development (AD) is preferred.
- Perform complex IT operational process analysis, design, and review.
- Highly proficient in IT Service Management Processes, IT Service Management Tools (e.g. ServiceNow)
- Highly proficient in using Microsoft Excel for reporting and data analysis and other MS tools (Project, PowerPoint etc).
- Sound Understanding of agile project management methodologies and hands on experience in Project Management Tools (e.g. Jira).
- Understanding of Business Analytics and reporting tools (PowerBI , Tableu etc.,) is desirable.
- Proven leadership skills with the ability to work with technical and business teams including virtual teams.
- Must have the ability to work with process and technology vendors in the delivery of project solutions.
- Must have a breadth of understanding of technology and IT market trends.
-
bangalore, India SAP Full timeWhat you’ll do : Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery...
-
bangalore, India SAP Full timeWhat you’ll do : Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery...
-
Bangalore, India SAP Full timeWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Bangalore, India SAP Full timeWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
bangalore, India SAP Full timeWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Senior Support Engineer Remote Service Delivery
3 weeks ago
bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior Support Engineer Remote Service Delivery
2 weeks ago
bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Support Engineer Remote Service Delivery
3 weeks ago
bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
SAP Service Delivery Lead
4 weeks ago
Bangalore, Karnataka, India Sam manpower services & Career LLP Full timeAct as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment.- The candidate must manage all the areas of service delivery to ensure all the IT and Business processes are being followed.- Assist on multiple transition initiatives,...
-
SAP Service Delivery Lead
2 months ago
Bangalore, Karnataka, India Sam manpower services & Career LLP Full timeAct as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment.- The candidate must manage all the areas of service delivery to ensure all the IT and Business processes are being followed.- Assist on multiple transition initiatives,...
-
Technical Service Manager- SAP Basis
1 month ago
bangalore, India SAP Full timeBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services...
-
Technical Service Manager- SAP Basis
4 weeks ago
bangalore, India SAP Full timeBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services...
-
bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Technical Service Manager- SAP Basis
1 month ago
Bangalore, India SAP Full timeBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...
-
Technical Service Manager- SAP Basis
4 weeks ago
Bangalore, India SAP Full timeBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...
-
IT Technology Services Senior Specialist
1 month ago
Bangalore, India SAP Full timeBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...
-
Technical Service Manager-SAP BASIS
4 weeks ago
Bangalore, India SAP Full timeWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Technical Service Manager-SAP BASIS
4 weeks ago
Bangalore, India SAP Full timeWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Bangalore, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
