Crm Manager

4 weeks ago

Bengaluru Rural, India Cynosure Corporate Solutions Full time

We are seeking a CRM Manager to own the end-to-end client engagement journeyfrom initial inquiry to post-project follow-up. This role requires balancing strong client relationship skills with CRM system expertise to ensure seamless communication, process efficiency, and long-term customer loyalty.

Responsibilities:

  • Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support.
  • Act as the primary point of contact, ensuring timely and professional responses to all client inquiries.
  • Maintain and optimize CRM systems (Salesforce, HubSpot, Zoho, etc.) for accurate data, segmentation, and automation.
  • Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction.
  • Provide regular project updates, manage expectations, and proactively resolve client concerns.
  • Capture feedback (surveys, testimonials) to refine service delivery.
  • Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities.
  • Generate CRM performance reports, analyze trends, and present actionable insights.
  • Implement best practices in client communication and train team members on CRM usage.

Skills & Experience:

  • Bachelor's in Business, Marketing, Communications, or a related field.
  • 2–4 years' experience in CRM, Client Success, Account Management, or Customer Engagement.
  • Proficiency in CRM software (Salesforce, HubSpot, Zoho, Microsoft Dynamics).
  • Strong verbal & written communication skills with a client-facing presence.
  • Organized, detail-oriented, and capable of managing multiple priorities.
  • Proactive problem-solver with a client-centric mindset.
  • Passion for design, aesthetics, or creative service industries is a plus.
  • Preferred: Experience in interior design, architecture, real estate, or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada.

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