It Help Desk Support And Operations

4 weeks ago

Coimbatore, India Whatjobs IN C2 Full time

Company Description Acuitas360 is a boutique life sciences consulting organization dedicated to optimizing commercial and clinical operations across the product life cycle. With a strong commitment to delivering in-depth analytics and actionable insights, Acuitas360 helps clients achieve efficiency, reliability, and scalability. Our goal is to empower stakeholders in the life sciences industry with robust solutions tailored to their needs. Role Description We are looking for a proactive and savvy IT Help Desk Support and Operations Specialist who will serve as the first point of contact for our client’s IT support needs. The ideal candidate is smart, resourceful, fluent in English, and can troubleshoot and resolve issues efficiently and swiftly. We seek a customer-focused problem solver who is honest, observant, humble, rational, and self-aware. The right candidate will not hesitate to take on tasks of any size and will approach each challenge with enthusiasm and ownership. Qualifications Serve as the primary contact for IT incidents, service requests, and access issues, providing end‑user support and escalation for critical incidents. Manage user onboarding and offboarding end to end, including

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