Junior Process Analyst Process Analyst Customer Service

4 weeks ago

Indore, India WM Universal Solutions Full time

Job Title: Junior Process Analyst / Process Analyst Customer Service

Company: WM Universal Solutions
Location: Indore, Madhya Pradesh
Experience Required: 0–4 Years
Job Type: Full-Time
Shift: Night Shift
Openings: 20 Positions
Project Code: BPO-CS WMHS

Job Description:

We are hiring enthusiastic and detail-oriented individuals for the role of Junior Process Analyst / Process Analyst in our Customer Service team. This is a dynamic role involving interaction with US-based customers via email and voice support.

Key Responsibilities:

  • Handle customer queries through calls and emails with professionalism and accuracy.
  • Maintain 100% data accuracy while inputting customer information.
  • Adapt to changing shift patterns and business requirements.
  • Work on Indian and US holidays as per business needs.
  • Collaborate with internal teams and remain open to feedback and learning.

Required Skills:

  • Excellent Communication Skills – Must be able to manage multiple emails and calls independently.
  • Attention to Detail – Accuracy in data entry is critical.
  • Flexibility – Willingness to work night shifts, weekends, and holidays.
  • Reasoning Ability – Strong analytical and logical thinking.
  • Typing Speed – Minimum 30 WPM.
  • MS Office/Excel – Basic proficiency required.

Preferred Qualifications:

  • Experience in international BPO (6 months to 4 years).
  • Immediate joiners preferred.
  • Candidates awaiting postgraduate results may be considered.
  • Must not be currently enrolled in any higher education program.

Additional Information:

  • Service Agreement: 18 months
  • Work Location: Indore, Madhya Pradesh

How to Apply:

Interested candidates can apply directly through Naukri or send their resume

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