Account Manager
3 weeks ago
Industry: Martech, IT, Software Development, Analytics
Year Of Experience: 2+years
Responsibilities
Responsibility 1: Responsible for expansion of the account in terms of provisioning solutions. This need to further lead to increase in revenue
Ensure SAM shows value addition and needle movement in Client’s KPI’s/goals/problem area by the ongoing delivery of solutions/services
SAM should identify opportunities in the existing account which can be an upsell/cross sell and close the opportunity in terms of sales with the existing clients
Table to connect the clients problems/KPI's to our offerings
Probe CMO’s strategic problem through discovery meetings
Ability to create solution presentation aligned with client’s strategic challenge
Ability make customer agree to proposed solution and inspire to change behavior
Responsibility 2 : Build client and partner relationship
Navigate client’s internal hierarchy to generate superior relationships & influence & ensure each SAM reaches out the different POC’s
Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google Strategies
Responsibilit y 3: Be a client’s partner to provide client’s perspective to delivery team to drive va l ue to the customer
Ensure we add value in account reviews by showing client value in our solutions/services, by addressing the points covered in the last meeting and utilizing the customer time for value addition and not stating the obvious
Be gilding light to internal delivery team to provide them with perspective of client’s key go
Responsibilit y 4: Manage effective Project Management practices for internal & external stakeholders
Lead the project team ensuring that the client-first culture is built within the team
Drive consolidation of different activities that are going in parallel to thread them into singular project
Prepare the work breakdown structure and monitor the project progress proactively
Lead the project team ensuring that the client-first culture is built within the team
Set client’s expectations for project’s timeline, outcome and good or bad results a given project can lead
Alert client if time, resource that can drive project to failure
Ensure that billability is as per the scope of work and so is the collection as per contracts
Develop a communication plan that enables stakeholder management
Manage client expectations and escalations
Ability to understand projects risk and translate it to delivery team with suggestions to mitigation
Qualification
Previous account management experience
Articulate and well accustomed to a client facing role
Willingness and ability to travel
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