Conversation Designer

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organizations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics. Our mission is to become the world’s #1 AI-driven automation software provider within the next five years. We work with leading companies such as the SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer interactions and automate business processes using our cutting-edge Conversational AI technology. Our global team includes more than 70 highly skilled professionals from diverse backgrounds. We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you’ll experience a unique blend of passion, purpose, challenge, and fun. Tasks As a Conversation Designer, you will be responsible for designing engaging and effective conversational flows that deliver exceptional user experiences for voice and text-based AI systems. You will collaborate closely with product managers, developers, and AI engineers to ensure seamless and natural interactions between users and our AI platforms. Key Responsibilities: Design Conversational Flows: Create intuitive, engaging, and user-friendly conversation scripts for chatbots, virtual assistants, and other AI-driven interfaces. User-Centric Design: Focus on understanding user needs and behaviors to craft conversations that are natural, empathetic, and aligned with business goals. Collaborate with Cross-Functional Teams: Work closely with developers, product managers, and data scientists to ensure the implementation of conversation designs is technically feasible and aligns with project requirements. Prototype and Test: Build conversation prototypes, conduct usability testing, and iterate on designs based on user feedback and analytics. Maintain Consistency: Ensure consistency in tone, language, and brand voice across different channels and touchpoints. Improve AI Performance: Analyze and optimize conversation flows based on data and user feedback to improve engagement and performance of the AI system.Documentation: Document conversation designs, flows, and user journeys for team collaboration and future reference. Requirements 2-3 years of experience in conversation design, UX writing, or related fields with hands-on experience in chatbot or conversational AI projects. Strong writing and communication skills with the ability to create clear, concise, and engaging dialogue for AI systems. Experience with CSM responsibilities will be an added advantage Experience with conversation design tools (e.g., Voiceflow, Botmock, Dialogflow, or similar platforms). Solid understanding of natural language processing (NLP) and conversational AI technologies. Ability to collaborate effectively with technical and non-technical teams. A user-first mindset with a focus on designing seamless and natural experiences. Strong problem-solving skills with the ability to adapt to changing project requirements. A passion for conversational AI and delivering exceptional user experiences. Preferred Qualifications: Experience working in agile development environments. Familiarity with voice interfaces and multilingual conversation design. Knowledge of AI training data and conversational analytics. Benefits Be part of a rapidly growing company at the forefront of AI automation and conversational AI solutions used by leading global enterprises. Shape solutions that make a measurable impact for Fortune 500 clients and leading European enterprises. A culture comprised of diverse, global teams who have a passion for collaboration, creativity, and excellence in client service A competitive salary and scope for further advancement. A great environment that promotes open feedback and a flat hierarchy, working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun. If you’re excited about shaping the future of conversational AI and creating impactful user experiences, we’d love to hear from you Enterprise Bot, founded in 2017, leverages GenAI technology to redefine customer engagement and operational processes for businesses worldwide. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading firms across Europe and Asia like Generali, SIX, ÖBB, LNER, NS International, flydubai, and SWICA, we not only boost efficiency and accuracy with agent assist and automation but also ensure the highest standards of data security under European regulations. Our innovative approach uniquely combines low-code bot automation, real-time analytics and adaptive learning algorithms, enabling organizations to improve customer and employee experiences, increase profitability, and reduce operational costs effectively.