Team Lead

3 weeks ago


Hyderabad, India Akshar School Solutions Private Limited Full time
Company Overview

Akshar School Solutions Private Limited is a one-stop-shop for all school needs, offering a wide range of branded school supplies like uniforms and accessories at affordable prices. Our mission is to provide the best-in-class, simple, easy-to-use, and intuitive solution to the learning and management system for schools. With over 51-200 employees, we strive to create a seamless experience for students, parents, and schools.

Job Overview

We are looking for an experienced and enthusiastic Team Lead to join our team at Akshar School Solutions Private Limited. As a Team Lead, you will be responsible for leading and managing a team of professionals to achieve team goals and deliver excellent customer service. This is a full-time position based in Hyderabad, Telangana.

Qualifications and Skills

4-6 years of experience in a similar role, preferably in the retail office equipment industryStrong leadership and team management skillsExperience in IVR system setups and integration with CRMExcellent customer service and follow-up skillsAbility to coordinate and collaborate with internal teamsProficiency in conducting ERP software demosGood communication and interpersonal skillsAbility to adapt to new technologies and systems

Roles and Responsibilities

Lead and manage a team of professionals to achieve team goalsProvide guidance and support to team members, ensuring their professional development and growthCollaborate with other team leads and departments to ensure smooth operations and effective communicationMonitor team performance, provide feedback, and implement corrective actions when necessaryDevelop and maintain excellent customer relationships through effective communication and follow-upStay updated with new updates on WhatsApp and IVR systemsCoordinate with internal teams for RTO, RMA, and new orders with address changesConduct ERP software demos for clientsSet up and integrate IVR systems with CRM


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