See more Collapse

Investigation Specialist I, SCOT

2 months ago


bangalore, India ADCI - Karnataka Full time
Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to customer doors seamlessly.
We are looking for candidates that are action-oriented, focused on identifying and addressing customer issues for the Amazon Warehousing & Distribution org. This is an opportunity to work in a startup like environment within Amazon and we seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.
Successful candidates will demonstrate Customer Obsession and Ownership on every contact. They will have a proven track record of exemplary customer service, good judgement and demonstrate the ability to learn and master new technology.
Key job responsibilities
*Respond to and triage incoming work requests within standard service level agreements (SLAs).
* Communicate effectively and efficiently with stakeholders
* Drive improvements in standardized processes related to escalation process management.
* Assist with the definition and design of tools, standard operating procedures and processes
* Proactively take the lead on coordinating works during an escalation
* Monitor the work queue to prioritize appropriately.
* Identify and share best practices on tools, services and knowledge across Service Associates.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND

BASIC QUALIFICATIONS

- 1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce

PREFERRED QUALIFICATIONS

- 2+ years of customer service experience

We have other current jobs related to this field that you can find below


  • bangalore, India ADCI - Karnataka Full time

    Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to...


  • bangalore, India ADCI - Karnataka Full time

    Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to...


  • Bengaluru/ Bangalore, India timesjobs Full time

    Position: Investigation SpecialistLocation: Bengaluru, KA, IndiaAmazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the...


  • bangalore, India Flipkart Full time

    Specialist-Investigations About the team:  The Ethics and Compliance team oversees compliance matters, promotes anorganizational culture that encourages law abiding and ethical conduct. They are alsoresponsible for increasing employee awareness of the company’s compliance andethics programs and facilitate the development & operation of these programs....


  • bangalore, India ASSPL - Karnataka Full time

    Amazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior...


  • bangalore, India First Abu Dhabi Bank Full time

    Job Description Job Purpose: The Group Fraud Risk & Investigations function is part of the group’s Risk Management function and provides second line Fraud Risk oversight for the firm’s front office and support / control functions. The role of Specialist Fraud Investigator is to support the VP Fraud Investigations in the delivery of the...


  • bangalore, India ADCI - Karnataka - A66 Full time

    Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high...

  • Senior Specialist I

    3 weeks ago


    Bangalore, India Philips Full time

    Job TitleSenior Specialist IJob DescriptionJob title:Senior Specialist IYou are responsible forResponsible for Requirements, Design, implementation, test and integration of design Units in accordance with the higher level Requirement and - Design specifications / architectures including alignment with all the relevant internal and external...

  • Senior Specialist I

    4 weeks ago


    Bangalore, India Philips Full time

    Job TitleSenior Specialist IJob DescriptionJob title:Senior Specialist IYou are responsible forResponsible for Requirements, Design, implementation, test and integration of design Units in accordance with the higher level Requirement and - Design specifications / architectures including alignment with all the relevant internal and external...


  • bangalore, India Mouser Electronics Full time

    JOB DESCRIPTIONTitle: Export Compliance Specialist ILocation: India  SCOPE Export Compliance Specialist will focus on denied party and sanctions screening controls and processes. The Specialist will play a key role in understanding the end to end sanctions screening workflows, from the screening systems to operational processes. ACCOUNTABILITIES &...


  • bangalore, India PhonePe Full time

    About PhonePe Group:  PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...


  • Bangalore - Virtual, India Amazon Full time

    Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high...


  • bangalore, India ADCI - Karnataka Full time

    1. What is CTPS?Our mission in Customer Trust and Partner Support (CTPS) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on...


  • bangalore, India ADCI - Karnataka Full time

    1. What is CTPS?Our mission in Customer Trust and Partner Support (CTPS) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on...


  • bangalore, India ASSPL - Karnataka Full time

    The Business Compliance team is looking for motivated self-starters who can work in a fast paced, data-driven environment. The successful candidate will be a proactive problem solver, have an extremely high level of customer focus and a passion for decision making that helps enable & drive compliance in Seller teams.As an Investigation Specialist in the...

  • Senior Specialist I

    4 weeks ago


    bangalore, India Philips Full time

    JOB DESCRIPTION Job Title Senior Specialist I Job Description Job title: Senior Specialist I You are responsible for Responsible for Requirements, Design, implementation, test and integration of design Units in accordance with the higher level Requirement and - Design specifications / architectures including alignment with all the...


  • bangalore, India Hudson's Bay Company Full time

    Job Description Job SummaryTo examine and scrutinize corporate environment and business operations to determine whether employees, customers orother individuals are involved in any misconduct, fraudulent activity or retail theft. To ensure any unethical behavior oremployee misconduct is identified and reported to stakeholders with high levels of...


  • bangalore, India ADCI - Karnataka - A66 Full time

    Amazon - Middle Mile is seeking a Risk Specialist to assist with identity verification and fraud mitigation for daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.Amazon is looking for a Risk...


  • bangalore, India ADCI - Karnataka - A66 Full time

    Amazon - Middle Mile is seeking a Risk Specialist to assist with identity verification and fraud mitigation for daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.Amazon is looking for a Risk...


  • bangalore, India Novo Nordisk AS Full time

    Department – Cross IT Services Are you experienced in IT validation and compliance within the pharmaceutical industry? Are you looking for a new challenge in a global healthcare company? We are seeking an IT Validation and Compliance Specialist I to join our Cross IT Services team at Novo Nordisk. If you have a strong background in computer...