![ADCI - Karnataka](https://media.trabajo.org/img/noimg.jpg)
RCO Manager I Investigations, Manager I
3 weeks ago
Our mission in Customer Trust and Partner Support (CTPS) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on customers and scale through innovation. The CTPS team safeguards the order pipelines by monitoring, tracking, and managing risk to ensure long term customer satisfaction.
Summary of Responsibilities
The manager will be responsible to work as a front line manager of investigators.
In charge of managing a team of ~15 Investigation specialists who investigate buyer, and/ or seller transactions on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions.
The incumbent is required to demonstrate performance in the following areas:
Metrics, by consistently leading their team to meet and exceed service levels and targets in reducing bad debt and maintain the performance and metrics of all team members, and help the team to deliver results at the expected levels.
1. Regularly reports out team’s performance against goals and action plans taken and drive performance based on them
2. Coaches his team members individually and periodically on performance on metrics as well as career aspirations
3. Accountable for performance management, increased availability and adherence, and retention strategies
4. Acts as primary point of contact for on-the-floor issues related to investigations
People Development, by ensuring that the manager connects with the investigators and identifies the next steps for employee growth. The manager would be responsible for people engagement, identifying training needs and accordingly upskill. Responsible for creation of a roadmap/development plan based on improvement areas and career aspirations and track adherence.
Possess ability to recruit excellent team members into their team and Amazon. Reward strong performers and manage up or out weak ones.
Process Improvement, by using his exposure to his team’s performance and then highlighting areas for creation of new metrics, tools, participating in root cause analysis and reporting out to the appropriate audience.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
PREFERRED QUALIFICATIONS
- Refer BQs
-
bangalore, India ADCI - Karnataka Full timeAre you passionate about improving the quality of our compliance and seller experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon’s Selling Partner experience?Risk & Compliance (R&C) Global Advisor Program (GAP) in...
-
bangalore, India ADCI - Karnataka Full timeAre you passionate about improving the quality of our compliance and seller experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon’s Selling Partner experience?Risk & Compliance (R&C) Global Advisor Program (GAP) in...
-
RCO Manager I Investigations, Manager I
2 months ago
bangalore, India ADCI - Karnataka Full time1. What is CTPS?Our mission in Customer Trust and Partner Support (CTPS) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on...
-
RCO Analytics BA I, RCO Analytics
3 weeks ago
bangalore, India ADCI - Karnataka Full timeRCO Analytics is responsible for helping the Registrations & Compliance Operations teams in ongoing and long term strategic decision making. We help our business teams to build scalable capabilities for generating, operationalising and measuring data-driven insights for the organisation. We help our stakeholders shift from ad hoc insights to a programmatic...
-
RCO Analytics BA I, RCO Analytics
1 month ago
bangalore, India ADCI - Karnataka Full timeRCO Analytics is responsible for helping the Registrations & Compliance Operations teams in ongoing and long term strategic decision making. We help our business teams to build scalable capabilities for generating, operationalising and measuring data-driven insights for the organisation. We help our stakeholders shift from ad hoc insights to a programmatic...
-
Software Engineer I
3 weeks ago
Bangalore, India Danaher Full timeChromatography, the science of separation, affects the lives of almost everyone. Phenomenexâs chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists...
-
Software Engineer I
3 weeks ago
Bangalore, India Danaher Full timeChromatography, the science of separation, affects the lives of almost everyone. Phenomenexâs chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists...
-
Manager Investigations, KYC
1 month ago
bangalore, India ADCI - Karnataka - A66 Full timeAre you curious about where your career in operations might take you?Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote Work set up in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala, Rajasthan, Maharashtra, Punjab &...
-
Manager Investigations, KYC
3 weeks ago
bangalore, India ADCI - Karnataka - A66 Full timeAre you curious about where your career in operations might take you?Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote Work set up in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala, Rajasthan, Maharashtra, Punjab &...
-
Software Engineer I
3 weeks ago
Bangalore, India Danaher Full timeChromatography, the science of separation, affects the lives of almost everyone. Phenomenexâs chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists...
-
Software Engineer I
3 weeks ago
Bangalore, India Danaher Full timeChromatography, the science of separation, affects the lives of almost everyone. Phenomenexâs chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists...
-
Manager Investigations, KYC
4 days ago
Bangalore - Virtual, India Amazon Full timeAre you curious about where your career in operations might take you?Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote Work set up in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala, Rajasthan, Maharashtra, Punjab &...
-
Lead Software Engineer I
4 weeks ago
Bangalore, India Danaher Full timeChromatography, the science of separation, affects the lives of almost everyone. Phenomenexâs chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists...
-
Software Engineer I
3 weeks ago
Bangalore, India Danaher Full timeChromatography, the science of separation, affects the lives of almost everyone. Phenomenexâs chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists...
-
Software Engineer I
4 weeks ago
Bangalore, India Danaher Full timeChromatography, the science of separation, affects the lives of almost everyone. Phenomenexâs chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists...
-
Senior Specialist I
3 weeks ago
Bangalore, India Philips Full timeJob TitleSenior Specialist IJob DescriptionJob title:Senior Specialist IYou are responsible forResponsible for Requirements, Design, implementation, test and integration of design Units in accordance with the higher level Requirement and - Design specifications / architectures including alignment with all the relevant internal and external...
-
Senior Specialist I
4 weeks ago
Bangalore, India Philips Full timeJob TitleSenior Specialist IJob DescriptionJob title:Senior Specialist IYou are responsible forResponsible for Requirements, Design, implementation, test and integration of design Units in accordance with the higher level Requirement and - Design specifications / architectures including alignment with all the relevant internal and external...
-
Regulatory Affairs Manager I
2 months ago
Bangalore, India AstraZeneca Full timeJob Title: Regulatory Affairs Manager I Career Level - D Introduction to role: Join our dynamic Biopharmaceuticals R&D team as a Regulatory Affairs Manager I. This role is a unique opportunity for a regulatory specialist with project management capabilities to lead the end-to-end planning, coordination, and execution of assigned deliverables. You...
-
Regulatory Affairs Manager I
4 weeks ago
bangalore, India AstraZeneca Full timeJob Title: Regulatory Affairs Manager I Career Level - D Introduction to role: Join our dynamic Biopharmaceuticals R&D team as a Regulatory Affairs Manager I. This role is a unique opportunity for a regulatory specialist with project management capabilities to lead the end-to-end planning, coordination, and execution of assigned deliverables. You...
-
Regulatory Affairs Manager I
4 weeks ago
Bangalore, India AstraZeneca Full timeJob Title: Regulatory Affairs Manager I Career Level - D Introduction to role: Join our dynamic Biopharmaceuticals R&D team as a Regulatory Affairs Manager I. This role is a unique opportunity for a regulatory specialist with project management capabilities to lead the end-to-end planning, coordination, and execution of assigned deliverables. You...