Investigation Specialist Sr, SCOT
2 weeks ago
Investigation specialists are communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements. The Sr. Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in STAR investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision.
Key job responsibilities
• Act as a point of escalation for outstanding issues, questions, and concerns to Amazon Sellers in a contact center environment.
• Maintain a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.
• Liaise with other departments as required to resolve Seller issues and questions.
• Provide prompt and efficient education and service to AWD Sellers including appropriate escalation of Sellers' issues.
• Identify proactive documentation of operational procedures required to tackle known recurring issues
• Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
• Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.
• Demonstrate excellent time-management skills and the ability to work without assistance while using departmental resources, policies and procedures.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
• Bachelor Degree, preferably in Business/Supply chain related disciplines.
• Minimum 2-4 years of working in a customer-service environment, preferably within a contact center handling escalation and client support / service delivery.
• Proficiency in both written/verbal English to handle queries and concerns from sellers.
• Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.
• Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.
• Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Demonstrated experience working with cross departmental teams with proven collaboration skills.
• Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.
• Ability to compose a grammatically correct, concise, and accurate written and verbal response.
PREFERRED QUALIFICATIONS
• Experience working as an L4 Sr. Specialist and/or in a customer service environment, preferably within a contact center.
• Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
• Clear, crisp, and proactive documentation of operational procedures required to tackle known recurring related patterns.
• High level of integrity and discretion to handle confidential information.
• Proven track record of complex and creative problem solving and the desire to create and build new processes.
-
Senior Product Manager, SCOT-AIM
9 hours ago
bangalore, India ADCI - Karnataka Full timeSCOT AIM in India is seeking an innovative & entrepreneurial Senior Product Manager (Sr. PM). You will be responsible for driving product vision, adoption strategy & own business outcomes for India for Selection. In this role, you will work extensively with India business, operation, finance and legal teams and central product, science and tech teams to...
-
Specialist-Investigations
3 weeks ago
bangalore, India Flipkart Full timeSpecialist-Investigations About the team: The Ethics and Compliance team oversees compliance matters, promotes anorganizational culture that encourages law abiding and ethical conduct. They are alsoresponsible for increasing employee awareness of the company’s compliance andethics programs and facilitate the development & operation of these programs....
-
bangalore, India moveinsync Full timeSummary A Specialist/Sr. Specialist, will act as a liaison, and resolve any Safety concerns that employees availing the commute facility might face, with accuracy and efficiency in our Centralised Safety Centre. The best Specialist/Sr. Specialists are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. You are...
-
Investigations Specialist
1 month ago
bangalore, India ASSPL - Karnataka Full timeAmazon.in's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior...
-
bangalore, India ADCI - Karnataka - A66 Full timeAmazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term,...
-
bangalore, India Amazon Retail India Private Limited - L59 Full timeAmazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of a diverse and demanding global customer base. The Global Procurement Organization (GPO) identifies and procures goods and services at the best value for business, maintaining the quality of products...
-
Investigation Specialist, Business Compliance
3 weeks ago
bangalore, India ASSPL - Karnataka Full timeThe Business Compliance team is looking for motivated self-starters who can work in a fast paced, data-driven environment. The successful candidate will be a proactive problem solver, have an extremely high level of customer focus and a passion for decision making that helps enable & drive compliance in Seller teams.As an Investigation Specialist in the...
-
Investigation Specialist I, SCOT
1 month ago
bangalore, India ADCI - Karnataka Full timeAmazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers' products from factory floor to...
-
Project Manager SR Ops IN, Sustainability, GPO
3 weeks ago
bangalore, India Amazon Retail India Private Limited - L59 Full timeAmazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of a diverse and demanding global customer base. The Global Procurement Organization (GPO) identifies and procures goods and services at the best value for business, maintaining the quality of products...
-
Sr. Software Specialist
1 month ago
Bangalore, India Philips Full timeJob TitleSr. Software SpecialistJob DescriptionSr. Software Specialist We are looking for an incumbent with multiple technology stacks background and software excellence skills, an advocate of software best practices. Java, .NET, C#, SQL, Restful, service-oriented architecture with public APIâs software development experienceYou are a part of:The...
-
Sr Associate Analyst- VAT
1 week ago
bangalore, India ADCI - Karnataka Full timeAmazon’s vision is to be Earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.Amazon’s diverse online business requires VAT filings in a number of jurisdictions across Europe and creates specific VAT compliance obligations relating to third parties (3P) that sell via...
-
RCO Manager I Investigations, Manager I
1 month ago
bangalore, India ADCI - Karnataka Full time1. What is CTPS?Our mission in Customer Trust and Partner Support (CTPS) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on...
-
Sr. Tech. Prof.
1 month ago
Bangalore, India KBR Full timeTitle:Sr. Tech. Prof. - Mech.Responsible for developing technical requirements, specification and selection of machinery, packaged Equipment, material handling and solids processing systems in compliance with codes and standards. Duties include preparation of datasheets, Specifications, Material Requisition, Evaluation of Technical Bid, Vendor...
-
Process Excellence Specialist
3 weeks ago
bangalore, India FRI FIL India Business and Research Services Private Limited Full timeDescription Title PEX Specialist Department Process Simplification and Optimisation Location UK / Ireland / India / China / Germany/ Others Reports To Process Excellence Sr. Specialist (PEX Sr. Specialist) Level Grade 3 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved...
-
Risk Specialist I, Relay Product Excellence
3 weeks ago
bangalore, India ADCI - Karnataka - A66 Full timeAmazon - Middle Mile is seeking a Risk Specialist to assist with identity verification and fraud mitigation for daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.Amazon is looking for a Risk...
-
Prod Compliance Sr. Associate
4 weeks ago
bangalore, India ADCI - Karnataka Full timeThe Compliance Operations (C-Ops) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Sr. Compliance Associate is...
-
Specialist
3 weeks ago
bangalore, India Flipkart Full timeAbout the Role The Investigator will be responsible for conducting investigations into alleged violations of the organization's code of ethics, policies, and procedures. They will work closely with other departments, including Ethics, Legal and HR, to ensure that all investigations are handled in a fair and objective manner and that appropriate...
-
Sr Analyst
4 weeks ago
Bangalore Metropolitan Area, India Tyson Foods India Full timeExperience - Min of 6 - 10+yrs of relevant experience in SOC / IRSkills RequiredShould have worked in SOC L3 and L2 teams in prior experienceMust have handled various SIEM and SOAR Tools.Analyzing logs to identify patterns, trends, or other meaningful insights in order to make recommendations for improvementMust have experience handling SNOW ticketing...
-
Software Support Specialist
4 weeks ago
bangalore, India Kardex Full timeKardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...
-
bangalore, India Target Full timeJOIN THE EVOLUTION OF RETAIL – AS A SENIOR SEARCH SPECIALIST Similar Industry Titles and Key Words: Quality Rater, Human in the Loop, Human Intelligence, Human Judgment, Catalog Associate, Catalog Management Associate, Data Specialist, Product Data Specialist The Human Intelligence Team is the team that sets up and maintains each and every item at...
