Client Services Specialist
1 week ago
This is a remote position.
Scope
- Monday to Friday
- 9am to 5:30pm Mountain with a 30-minute unpaid break (11pm to 7:30am Manila Time)
- Answer calls, emails, texts and inquiry forms
- Build rapport with potential clients, and reassure them
- Understand and provide detailed information on mental health services
- Onboard new clients and gather necessary details
- Coordinate with insurance companies for coverage verification
- Maintain accurate and up-to-date client profiles
- Ensure clients feel supported throughout their journey
- Handover new clients to practitioner, practice manager and clinical team
- Proven experience in sales or client services
- Strong sales abilities and persuasive communication skills
- Excellent attention to detail and organizational skills
- Ability to explain complex information clearly
- Proficiency in electronic healthcare record software
- Able to work securely within HIPAA guidelines
- Computer must operate on Windows OS
Independent Contractor Perks
- HMO Coverage
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
Requirements
Requirements Proven experience in sales or client services Strong sales abilities and persuasive communication skills Excellent attention to detail and organizational skills Ability to explain complex information clearly Proficiency in electronic healthcare record software Able to work securely within HIPAA guidelines Computer must operate on Windows OS
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