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IT support specialist

3 months ago

India a Snaphunt Client Full time

At Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively.

The Role

You will be responsible for :

  • Providing technical support to end-users by diagnosing and resolving hardware and software issues.
  • Responding to helpdesk tickets to support end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
  • Configuring and operating device management (MDM) solutions like Hexnode, Jumpcloud, Kandji, JAMF, and Intune.
  • Driving the administration, setup, and support of macOS and Windows-based systems.
  • Discovering and collaborating with external vendors and service providers who provide Device Lifecycle Management services.
  • Providing top-notch customer support by responding to customer queries about the product or a bug, report all internal key stakeholders, and managing customer communications.
  • Managing, configuring, and troubleshooting primary SaaS tools like G Suite, Atlassian, Slack, Microsoft O365, etc.
  • Managing onboarding, including account creation & laptop setup, and offboarding including access removal & laptop reclaim activities.
  • Ensuring the documentation is up-to-date and add new documents when necessary.

Ideal Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or a related field.
  • You have at least 4 years of experience in IT Support, preferably in a startup environment or a Product-based company.
  • You possess expertise in managing MacOS and Windows-based environments.
  • You know how to configure systems manually and have solid hands-on experience managing and configuring MDM tools.
  • You have experience in managing and configuring SaaS tools like G Suite, Microsoft O365, Slack, Atlassian, etc, is a plus.
  • You are an excellent problem-solver with the ability to work well in fast-paced environments.
  • You can work independently and can prioritize tasks when faced with multiple priorities.
  • This role requires you to work night shifts (9:00 pm to 6:00 am IST)

What's on Offer?

  • Join a strongly-backed, fast growing B2B SaaS startup
  • Excellent scope for growth & development while working in a regional team