Kotak Mahindra Bank | Analytics

1 week ago

mumbai, India Kotak Mahindra Bank Full time

Position Overview:


This role will support the development and execution of forecasting, demand planning, and S&OP processes within the Digital Banking function. This role will focus on driving operational efficiency, aligning forecasts with product and business goals, and managing resource allocation. As a hands-on leader of a small team, the DVP will collaborate closely with cross-functional teams and ensure high service levels for digital products and channels. This is a critical role requiring a blend of analytical thinking, leadership, and cross-functional alignment to optimize digital banking performance.



Key Responsibilities:


Forecasting & Demand Planning


  • Manage demand forecasting for customer acquisition, product usage, transactions, and support services.
  • Collaborate with product, marketing, finance, and operations teams to incorporate product launches, campaigns, and promotions into forecasts.
  • Use historical trends, predictive analytics, and real-time data to create forecasts that balance growth, service levels, and operational costs.



S&OP Execution & Coordination


  • Lead S&OP meetings with key stakeholders to align forecasts with operational capacity and financial goals.
  • Develop short- and long-term demand scenarios, identifying risks and opportunities to support agile decision-making.
  • Ensure seamless collaboration between product management, customer service, marketing, and technology teams for resource optimization.


Operational Capacity & Resource Planning


  • Monitor and forecast workload across digital channels (e.g., contact centers, chatbots, and cloud platforms) to ensure optimal resource allocation.
  • Identify capacity bottlenecks and propose timely solutions to maintain high service levels.
  • Prepare contingency plans to address demand fluctuations, such as product launches or unexpected surges.



Data Analytics & Reporting


  • Leverage forecasting tools, dashboards, and analytics platforms to monitor KPIs such as forecast accuracy, transaction volume, and product performance.
  • Provide regular insights and reports to senior leadership on forecast performance and operational efficiency.
  • Continuously improve forecasting processes using data-driven insights and feedback.



Team Leadership & Development


  • Lead and mentor a small team, fostering a collaborative and high-performance environment.
  • Encourage cross-functional learning and professional development for team members.
  • Drive alignment across internal stakeholders by promoting transparency and clear communication.



Qualifications:


  • Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field (MBA or Master’s preferred).
  • 8+ years of experience in forecasting, demand planning, or S&OP, preferably in digital banking, financial services, or technology.
  • Familiarity with digital banking products and services (e.g., payments, lending, and account management).
  • Proficiency with forecasting tools, data analytics platforms, and ERP systems (e.g., Salesforce, Power BI, or SAP).
  • Strong analytical skills with experience in scenario modeling and predictive forecasting.
  • Experience managing a small team and collaborating across departments.
  • Excellent interpersonal, communication, and problem-solving skills.



Key Competencies


Analytical Thinking: Ability to interpret complex data and provide actionable insights.

Agility & Adaptability: Thrive in a fast-changing digital environment, adjusting forecasts as needed.

Collaborative Leadership: Strong ability to align cross-functional teams with business goals.

Customer Focus: Prioritize forecasts and plans that enhance the digital customer experience.

Operational Excellence: Focus on optimizing resources and maintaining high service levels.



Why Join Us?


Work at the forefront of digital banking, contributing to innovative products and services.

Lead a small, dynamic team with significant opportunities for impact and growth.

Enjoy competitive compensation, performance incentives, and professional development support.

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