Collection Manager SrTeam Leader

3 weeks ago

Navi Mumbai, India Home Credit Full time

Role & responsibilities

  • Supervise and guide a team of field collection executives for two-wheeler loan recovery.
  • Do Field visits and collect on accounts.
  • Achieve monthly and quarterly collection targets including resolution rates and flow metrics.
  • Monitor delinquency buckets and ensure timely follow-ups on overdue accounts.
  • Coordinate with legal and repossession teams for recovery from chronic defaulters.
  • Ensure adherence to RBI and internal compliance norms during collection activities.
  • Conduct regular training and performance reviews of team members.
  • Maintain MIS and daily reports for management review.
  • Handle escalated customer issues and negotiate settlements where applicable.
  • Liaise with external collection agencies and ensure SLA adherence.
  • Promote ethical collection practices and maintain customer dignity.
  • Track and control delinquency (bucket & DPD-wise) across the cluster.
  • Focus on non-starters and high-ticket accounts.
  • Ensure timely resolution of customer issues and maintain strong client relationships.
  • Allocate work to field executives and monitor agency performance.
  • Ensure timely payments to vendors and compliance with audit requirements.
  • Ensure adequate field force availability and daily updates on delinquent portfolios.
  • Conduct detailed account-level reviews and ensure operational efficiency.

Preferred candidate profile

Graduate in any discipline

3-5 years of experience in retail loan collections, preferably in the two-wheeler segment

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