Collection Team Leader

3 days ago


Mumbai, Maharashtra, India Airtel Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Airtel Business.Mumbai>Customer Experience.Collections>TL - Collection>MH-Mumbai-Interface Building

Collection Efficiency
a) 0-30 days Collection - 45%

b days collection-85%

c Days Collection -95%

d.) Net Bad debt – ZERO

Customer Account reconciliation
Accounts reconciliation -80% for last FY

2. Aged debt follow up- as per policy -100%

3. Partial Paid cases-closure with in 60 days-80%

Invoice acknowledgment and CN
a)100% invoice and Credit note confirmation as per TAT-95% < 7 days & 100 % < 20 days.

b) All Disputes/CNs/Re bill to be tabled within 45 days from invoice generation.

AFC, LTDS, Dunning
1.VAN account implementation- >90%

2. AFC Compliance

a.) within 60 days - 60 days - 30% reduction

3. Zero TDS reversal in accounts

LTC application-95% of eligible base

Key Deliverables
• Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt
• Effective Management of ARC's to ensure superior customer experience for pre& post customer
• Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs
• Drive High Value Service Experience to increase customer retention and Revenue from these segments
• Drive Rural Service Experience through ASC expansion and ASC engagement & training.
• Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF
• Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity
• Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points Skills Required
• Strong Analytical skills
• Very high Excel and financial modeling skills
• High process orientation
• Good communication skills
• Result - Orientation
• High negotiation skills
Educational Qualifications
• Full Time graduate, preferably MBA/ PGDM
Work Experience
• 3-8 years of Collections Experience Preferably Telecom

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