CRM & Retention Specialist

14 hours ago

Mumbai, India ClayCo. Cosmetics Private Limited Full time

We’re Hiring CRM & Retention SpecialistLower Parel, Mumbai (Work From Office)Experience: 2+ Years | Industry: E-commerce / D2C / Beauty & Skincare preferredWe’re looking for a proactive CRM & Retention Specialist to strengthen customer relationships, improve retention, and support business growth with strategic communication and engagement initiatives.Key Responsibilities Client Communication & Relationship Management• Maintain strong, long-term client relationships• Communicate regularly with clients via calls, emails & meetings• Understand client requirements and ensure timely delivery• Act as a liaison between clients and internal teamsRetention Strategy & Execution• Plan and execute retention strategies such as email campaigns, loyalty programs & personalized communication• Enhance customer retention and repeat engagement• Collaborate with Marketing & Creative teams on campaign ideasInternal Coordination• Work with sales, accounts, technical & operations teams to fulfill client needs• Track project/service progress and keep clients updated• Ensure timely resolution of client queries and concernsDocumentation & Reporting• Maintain accurate CRM records, communication logs & contracts• Share weekly client status and feedback reports• Keep all CRM tools updated with the latest informationFollow-ups & Issue Resolution• Follow up on pending deliverables, documents & payments• Escalate unresolved issues promptly to relevant teams• Close client escalations within defined timelinesRetention & Growth Support• Identify upselling and cross-selling opportunities• Support BD and Marketing teams in client reviews• Gather client feedback to enhance service delivery and satisfactionExperience & Qualifications • 2+ years in CRM or retention roles (e-commerce/D2C preferred)• Strong understanding of email marketing tools, WhatsApp for Business & CRM platforms• Familiar with analytics & able to present data-backed insights• Creative mindset with a drive for marketing automation• Excellent communication & cross-functional collaboration skills• Bachelor’s degree in Marketing, Business, or related fieldHow to Apply Interested candidates can send their CV to:

  • Retention Specialist

    4 days ago

    Mumbai, Maharashtra, India Ghar Mandir Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Location:Mumbai (On-site)Experience:2–5 yearsDepartment:Customer Success / RetentionAbout Ghar MandirAtGhar Mandir, we are on a mission to bring India's spiritual heritage closer to every devotee. With a growing community of4,00,000+ devoteesand direct connects to60+ sacred templesacross India, we ensure that pujas, rituals, and blessings reach every home...

  • Assistant Manager

    3 weeks ago

    Mumbai, India Tata CLiQ Fashion Full time

    Role Description: We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical...

  • Assistant Manager

    3 weeks ago

    Mumbai, India Tata CLiQ Fashion Full time

    Role Description: We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical...

  • Assistant Manager

    3 weeks ago

    Mumbai, India Tata CLiQ Fashion Full time

    Role Description:We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical...

  • Assistant Manager

    3 weeks ago

    Mumbai, India Tata CLiQ Fashion Full time

    Role Description: We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical...

  • Assistant Manager

    2 weeks ago

    Mumbai, India Tata CLiQ Fashion Full time

    Role Description: We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical...

  • Assistant Manager

    2 weeks ago

    mumbai, India Tata CLiQ Fashion Full time

    Role Description: We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical...

  • Assistant Manager

    2 weeks ago

    Mumbai, India Tata CLiQ Fashion Full time

    Role Description:We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical...

  • Assistant Manager

    2 weeks ago

    Mumbai, India Tata CLiQ Fashion Full time

    Role Description:We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical...

  • Assistant Manager

    2 weeks ago

    Mumbai, India Tata CLiQ Fashion Full time

    Role Description: We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with...