Team Lead

2 weeks ago

Bengaluru, Karnataka, India slice Full time

About the TeamThe VKYC (Video Know Your Customer) team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We're a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you're passionate about leading teams, staying on top of regulatory frameworks, and delivering a delightful customer experience — this is where you belong.About the RoleAs a Team Lead – VKYC , you'll be the driving force behind our Video KYC operations. You'll guide a team of VKYC agents to deliver fast, compliant, and high-quality verifications. Think of this role as part mentor, part regulator, part efficiency expert. You'll coach your team, track performance, implement process improvements, and make sure we never miss a beat on compliance.What You'll DoLead and inspire the VKYC team to deliver exceptional service and stay fully compliant with RBI regulationsStay updated on all RBI guidelines related to KYC and ensure your team is tooConduct onboarding training and ongoing learning sessions to keep the team sharpMonitor daily team performance, give regular feedback, and handle performance reviewsMaintain adherence to SOPs and ensure resource availability for seamless day-to-day operationsIdentify process bottlenecks and implement improvements to enhance speed and accuracyReview VKYC cases and ensure all documentation is accurate, complete, and compliantStep in to resolve complex cases, guide your team on decision-making, and escalate when neededWork closely with other departments to align on process and solve customer-impacting issuesShare insights and reports on team performance, compliance status, and improvement areas with leadershipWhat You'll NeedA bachelor's degree in any stream1–2 years of experience in KYC/AML, preferably with some leadership or supervisory exposureDeep understanding of KYC processes and regulatory frameworks (especially Video KYC and AML)Strong leadership and team management skillsExcellent communication and interpersonal abilitiesComfort with performance tracking, data analysis, and reporting (Excel skills a must)Ability to thrive in a fast-paced, target-driven environmentAttention to detail and strong decision-making abilityGood to HaveExperience working with Video KYC platforms or toolsCertifications in KYC/AML compliance (like ACAMS, ICA)Basic knowledge of SQLAbout usslice the way you bankslice's purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We've all felt how slow, confusing, and complicated banking can be. So, we're reimagining it. We're building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.Our cornerstone products and services — slice savings

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