Escalation Manager/ Customer Success Manager

7+ years of experience in HR Helpdesk and HRSS domain with at least 2 years in a team management roleJob description:Manage a team of Tier 1 Helpdesk and Employee Data Management employee – Voice and Email/Chat HR Helpdesk, ER related actions, Employee data Changes, Transfers, Exits and Absences.Lead and Deliver day to day operations – SLA/KPI...

Artifex HR is hiring a customer service manager for a leading restaurant chain based in Chennai.Customer Query Management:Develop and implement an efficient system for tracking and responding to customer queries across all platforms, including Calls, WhatsApp, Social Media, Google, Zomato/Swiggy, Email, SMS, and more.Regularly monitor and evaluate the...

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.Responsibilities ...

Minimum 3 year to 7 years experinece in Partner success Executive , Qualifications: - Bachelor's degree in Business Administration, Computer Science, or a related field. - Proven experience in a customer-facing role within the SaaS industry, preferably in partner success, account management, or customer success. - Strong communication and interpersonal...

Location: Chennai – SiruseriExperience: 15 Years to 20 YearsRole: Delivery Management.Job Description:Looking for a person with experience to manage Delivery for key client engagement(s) having very good experience in Agile Project Deliveries, Client Management, P&L and People Management.Requirement:15+ years in Delivery with at least 5+ years in Project...

Job Title : Product ManagerExp : 8+ YearsJob Location : ChennaiJob Summary/Objective :Assumes overall profit and loss responsibility and strategic responsibility for the Product Operations team and related product line. Builds and manages a product roadmap that addresses market needs and opportunities that support OEC’s goals and strategies. Manages senior...

This role will be critical to the successful implementation of processes and technologies enabling engineering and product to deliver against strategic business objectives. In this role, you will be an integrator and enabler for better decision-making, helping business leaders apply resources to the right outcomes at the right time, focusing the organization...

Company DescriptionObjectways is a boutique shop that specializes in solving complex problems in Big data analytics, Machine Learning, Artificial intelligence, and lOT analytics. We believe in working closely with our customers to provide customized solutions and architecture. Our advantages include a simple engagement model, innovation using...

Job PurposeTo deliver exceptional sales performance by identifying and meeting customer needs through selling &cross-selling of all MNC Banks CBG products & services. To manage & maintain the highest customersatisfaction levels through pro-active client engagement & relationship managementKey Accountabilities Accountable for achieving monthly & annual...

**Business Function** Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...

Job PurposeTo deliver exceptional sales performance by identifying and meeting customer needs through selling &cross-selling of all MNC Banks CBG products & services. To manage & maintain the highest customersatisfaction levels through pro-active client engagement & relationship managementKey Accountabilities Accountable for achieving monthly & annual...

Job Purpose To deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all MNC Banks CBG products & services. To manage & maintain the highest customer satisfaction levels through pro-active client engagement & relationship management Key Accountabilities  Accountable for achieving monthly &...

Job Purpose:Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch.Enhance existing relationships with customers and build new relationships to increase the customer baseEnsure compliance with all applicable external and internal regulations and...

Job Description: - Position: - Customer Support Executive Experience: - 1 - 3yrs CTC: - Look after below Work Location: - Chennai Mode of work: - Onsite Working Days: - 6 days in a week Shift Timings: - 9am - 6pm or 10am - 7pm Interview mode: - F2F in office Open Positions: - Package for telesales is as follows: 1. Customer SupportLooking...

Job Locations: Chennai, Tamil Nadu, India; Hyderabad, Telangana, IndiaRequired Experience: 8 - 14 YearsSkills : Project Management, Technical Project Manager, Java/J2EE, Java Security, Team Management & Leadership, Excellent Presentation and CommunicationRoles and Responsibilities:Should be good in managing 15-20-member team and the deliverables.Able to...

We are seeking an experienced Marketing Automation Manager to join our Digital Marketing team. Ideally, the candidate should have expertise with tools such as Clevertap, Netcore Cloud, MOEngage, Mixpanel, and Marketo. You should be someone who’s passionate about marketing and providing a first-class customer experience that can engage our customers,...

Responsibilities and Challenges· Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;· Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;· Leveraging technology to issue all communications and...

Our mantra at SpaceBasic is -“Hire great people and give them freedom to be awesome.”– Andrew Mason, Founder, GrouponWe are looking for a talented, enthusiastic and results-driven Education Sales Manager who is passionate about helping educational institutions to enhance the lives of students.Responsibilities:Develop and execute a comprehensive sales...

Key ResponsibilitiesDevelop and implement strategic business plans to achieve sales targets and maximize revenue growth for the Rx vertical.Analyze market trends, competitive landscape, and customer needs to identify opportunities for product differentiation and market expansion.Build and maintain strong relationships with key customers, including healthcare...

*This role working location may Philippines or India*Job Responsibilities:1. Regular Supply Chain Management (Material Control, Production Control & Warehouse Management)2. current process/ activities improvement3. Project based activities4. Management Scope: 30+Job Description:1.Drive day-to-day Supply chain operations.2.Collaborate with other Supply Chain...