Customer Support(International)

20 hours ago

Gurugram, India Bridgexcel innovations pvt ltd Full time

Job Title: Customer Support Executive (International Voice/Non-Voice)

Location: Gurugram
Experience Required: Minimum 1+ Years (International Process)
Employment Type: Full-time
Shift: UK

Job Summary:

We are seeking a motivated and customer-focused professional with proven international customer support experience. The ideal candidate will have strong communication skills, problem-solving ability, and a passion for delivering exceptional customer experiences across global markets.

Key Responsibilities:

  • Handle customer queries and issues via calls, emails, or chat for international clients.
  • Provide accurate information and timely resolutions while maintaining service quality standards.
  • Manage customer escalations effectively with empathy and professionalism.
  • Document customer interactions, feedback, and resolutions in CRM tools.
  • Collaborate with internal teams to resolve technical or service-related concerns.
  • Achieve KPIs including customer satisfaction, first call resolution, and response time.
  • Maintain up-to-date knowledge of company products, services, and policies.

Key Requirements:

  • Bachelor's degree or equivalent qualification.
  • Minimum 1 year of experience in international customer support (voice or non-voice process).
  • Excellent verbal and written communication skills in English.
  • Ability to handle global customers with cultural sensitivity and patience.
  • Strong problem-solving and multitasking skills.
  • Proficiency in MS Office and CRM tools.
  • Willingness to work in rotational shifts, including night shifts.

Preferred Skills:

  • Experience with international BPO/outsourcing processes.
  • Knowledge of ticketing tools like Zendesk, Freshdesk, or Salesforce.
  • Customer-centric approach with strong interpersonal skills.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Opportunity to work with global clients.
  • Growth and learning opportunities within a dynamic environment.
  • Supportive and inclusive work culture.

Job Type: Full-time

Pay: ₹400, ₹550,000.00 per month

Work Location: In person

Speak with the employer

  • Customer Support Intern

    1 week ago

    Gurugram, Haryana, India Hemped Souls International LLP Full time

    **Position**: Customer Care Intern **Location**: Gurgaon, Haryana **Company**: Hemped Souls International LLP **Industry**: Ayurvedic Pharmaceutical **About Us**: Hemped Souls International LLP is a leading ayurvedic pharmaceutical firm specializing in hemp-based products. We are committed to innovation, sustainability, and holistic wellness, offering...

  • Customer Support Executive

    20 hours ago

    Gurugram, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Intern

    2 weeks ago

    Gurugram, Haryana, India Gempundit.com Full time

    Job Description - Customer Support Intern About GemPundit the recent accolades that GemPundit has received from the Gems & Jewelry Export Promotion Council (sponsored by the Ministry of Commerce) for: - Highest Number of International Clients - Best Innovation in Digital Marketing - Best E-Commerce Platform Every career with us is a journey that is full...

  • Teleperformance International Customer support

    22 hours ago

    Gurugram, India Rechub Full time

    Company Description Rechub is a consultancy specializing in tailoring solutions to meet diverse hiring needs, delivering exceptional staffing services for non-IT roles across India. We stand out by promptly providing top consulting talent, with each candidate undergoing thorough screening and referencing to ensure client satisfaction. Our commitment is to...

  • International Customer Support

    1 week ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **International Customer Support Associate** Salary upto 45k per month Rotational Shifts Location : Gurgaon, Haryana **Call Diksha : 9650092537** Pay: Up to ₹450,000.00 per month **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Joining bonus - Performance bonus **Experience**: -...

  • Customer Support Associate

    21 hours ago

    Gurugram, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

    Service Partner will handle all voice calls from Zomato Delivery Partner , the required languages are Hindi and EnglishAll agents shall fluently speak, write and comprehend in English, and Hindi Role & responsibilities Preferred candidate profile

  • International Customer Support

    2 weeks ago

    Gurugram, Haryana, India Cenus Consulting Full time

    **Profile - Customer Support Associate (Blended Process)** Domestic / International Process Work from Office **Domain** - BPO **Location**: - Sector 18, Gurgaon, Haryana - Must be a Graduate - Comfortable in rotational shifts Salary 20k - 30k Per Month **Excellent Communication Skills.** **Qualifications** - Strong interpersonal and communication...

  • International Customer Support

    1 week ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **International Customer Support Associate** Salary upto 45k per month Rotational Shifts Location : Gurgaon, Haryana **Call Diksha : 9650092537** Pay: Up to ₹45,000.00 per month **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Joining bonus - Performance bonus **Language**: -...

  • Customer Support Executive

    6 days ago

    Gurugram, Haryana, India Leom International Full time

    **Job Title**: Customer Support Executive **Company**: Leom International **Key Responsibilities**: - Provide excellent customer support via voice process for Real Me. - Address customer queries, issues, and concerns promptly and professionally. - Communicate effectively in **English** and **Hindi** to assist customers. - Maintain a customer-centric...

  • International Customer Support

    6 days ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Profile - International Customer Support** **Location - Gurgaon** JOB DETAILS - **Inbound - Voice**: - **fresher - 23k in hand**: - **6 months exp - 30k in hand.**: - **5 Day working**: - **Rotational Shifts**: - **Both side cab** Eligibility: **Graduate -Fresher/ Undergraduate - Experienced can apply** Pay: ₹23,000.00 - ₹30,000.00 per...