Tier 1 Engineer
2 months ago
Description
: Operating within Real Time Operations environment, this role is responsible for customer network reactive fault management and resolution. The main focus will be on fault localization and resolution for all DSL/Broadband Products systems. Candidates have to work on a 24*7 shift rotation, providing high quality customer service and 3rd line support whilst handling Data and Voice related faults and any other customer enquiries to a large, diverse, Business & Wholesale customer base. Undertake detailed technical fault diagnosis and resolution across a large number of internal groups and 3rd Party suppliers to ensure customer incidents are resolved within agreed company service level standards. To assign & resolve all faults to appropriate technical escalation areas and notify line management of issues and problems requiring attention. Demonstrate the ability and understanding of the need to be a team player and assist the team in achieving set departmental Key Performance Indicators
Key Accountabilities:
Respond to faults raised via the Service Desks. Resolve all faults within target times to ensure that department service levels and key performance indicators are achieved. To complete detailed fault diagnostics on GTT network equipment utilizing appropriate technical diagnostic tools. To complete detailed fault diagnostics on the ‘last mile’ of the network utilizing external remote diagnostic tools to understand how end user customers would set-up and configure equipment. To joint test with exchange based field engineers (including 3rd party Suppliers) to ensure correct path to resolution. To ensure that outstanding problems are escalated according to jeopardy management procedures and to continue to monitor and own outstanding problems ensuring that resolution is achieved in the shortest possible time. Provide support to managers, team members and other colleagues to ensure departmental best practice is adhered to. To ensure that customers perceptions are managed effectively. Troubleshoot customer networks for escalated faults & assist the data team in troubleshooting and handling issues. Escalating complex issues to 3rd Line or Core whichever applicable. To achieve agreed performance levels in line with Business targets, Customer requirements and the functional SLA’s.Primary Skills:
ADSL/SDSL DSL Technology & DSLAM’s/MSAN Hands On Experience with Layer1,2&3 of OSI model Familiarity with IP networks to include SIP, IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, DNS, SNMP, and IPSec, a plus ATM Network troubleshootingMust Have:
Excellent technical and non-technical verbal and written skills in English Knowledge of IP networking, LAN, WAN & TCP/IP Experience with supporting Broadband connectivity issues Excellent troubleshooting skills and logical thinkingEducational Qualifications
Graduate degree in Engineering or equivalent degree.We have other current jobs related to this field that you can find below
-
Tier 1 Engineer
4 weeks ago
Pune, India GTT Communications, Inc. Full timeInternal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems and procedures. Resolving/fulfilling incidents/service...
-
Tier 1 Engineer
3 weeks ago
Pune, India GTT Communications, Inc. Full timeInternal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems and procedures. Resolving/fulfilling incidents/service...
-
Tier 1 Engineer
4 weeks ago
pune, India GTT Communications, Inc. Full timeInternal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems and procedures. Resolving/fulfilling...
-
Tier 1 Engineer
6 days ago
Pune, Maharashtra, India GTT Communications, Inc. Full timeInternal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems and procedures. Resolving/fulfilling incidents/service...
-
Compute, Tier 1 Network Technician
2 months ago
Pune, India GTT Communications Full timeNote: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. - Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers...
-
Compute, Tier 1 Network Technician
2 weeks ago
Pune, India GTT Communications Full timeNote: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. - Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers...
-
Tier 1 Engineer
6 days ago
Pune, Maharashtra, India GTT Communications, Inc. Full timeOperating within Real Time Operations environment, this role is responsible forcustomer network reactive fault management and resolution. The main focus will be on fault localization and resolution for all DSL/BroadbandProducts systems. Candidates have to work on a 24*7 shift rotation, providing high quality customerservice and 3rd line support whilst...
-
Tier 1 Engineer
1 month ago
Pune, India GTT Communications, Inc. Full timeDescription • Operating within Real Time Operations environment, this role is responsible for customer network reactive fault management and resolution. • The main focus will be on fault localization and resolution for all DSL/Broadband Products systems. • Candidates have to work on a 24*7 shift rotation, providing high quality customer ...
-
Tier 1 Engineer
1 month ago
pune, India GTT Communications, Inc. Full timeDescription • Operating within Real Time Operations environment, this role is responsible forcustomer network reactive fault management and resolution.• The main focus will be on fault localization and resolution for all DSL/BroadbandProducts systems.• Candidates have to work on a 24*7 shift rotation, providing high quality customerservice and...
-
Tier 1 Engineer
6 days ago
Pune, Maharashtra, India GTT Communications, Inc. Full timeDescription Operating within Real Time Operations environment, this role is responsible forcustomer network reactive fault management and resolution. The main focus will be on fault localization and resolution for all DSL/BroadbandProducts systems. Candidates have to work on a 24*7 shift rotation, providing high quality customerservice and 3rd line...
-
Tier 1 Support Technician
2 weeks ago
Pune, Maharashtra, India Netrix Global Full time**About The Opportunity**: **How You Will Make An Impact**: - Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. - Triage customer tickets through the ITSM tool and escalate all that require engineer level support. - System documentation maintenance and review in the ITSM tool. -...
-
Tier 1 Engineer
6 days ago
Pune, Maharashtra, India GTT Communications, Inc. Full timeDescription A keen interest in IT and a decent working knowledge of computers and related technology. A willingness to use initiative and provide a personal service to individual customers if required. The ability to demonstrate teamwork and being respectful of others. History within an International Customer Service environment and an excellent level...
-
Tier 1 Engineer
1 week ago
pune, India GTT Communications, Inc. Full timeDescription A keen interest in IT and a decent working knowledge of computers and related technology. A willingness to use initiative and provide a personal service to individual customers if required. The ability to demonstrate teamwork and being respectful of others. History within an International Customer Service environment and an...
-
Tier 1 Engineer
2 weeks ago
Pune, India GTT Communications, Inc. Full timeDescription A keen interest in IT and a decent working knowledge of computers and related technology. A willingness to use initiative and provide a personal service to individual customers if required. The ability to demonstrate teamwork and being respectful of others. History within an International Customer Service environment and an excellent...
-
Tier 1 Engineer
6 days ago
Pune, India GTT Communications, Inc. Full timeDescriptionA keen interest in IT and a decent working knowledge of computers and related technology.A willingness to use initiative and provide a personal service to individual customers if required.The ability to demonstrate teamwork and being respectful of others.History within an International Customer Service environment and an excellent level of...
-
telecom tier 1 support
6 days ago
Pune, Maharashtra, India AireSpring Full timeJob DescriptionRESPONSIBILITIES INCLUDE: Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues. Work with CLEC's and ILEC's to manager tickets and troubleshoot transport and layer 2 issues. Engage and troubleshoot with vendors on hardware and software related issues. Manage customer trouble tickets through our ticketing...
-
telecom tier 1 support
6 days ago
Pune, Maharashtra, India AireSpring Full timeJob Description RESPONSIBILITIES INCLUDE: Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues. Work with CLEC's and ILEC's to manager tickets and troubleshoot transport and layer 2 issues. Engage and troubleshoot with vendors on hardware and software related issues. Manage customer trouble tickets through our ticketing...
-
Telecom Tier 1 Support
3 weeks ago
Pune, India AireSpring Full timeCompany Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...
-
Compute, Tier 2 Network Technician
2 weeks ago
Pune, India GTT Communications Full timeCompute, Tier 2 Network Technician **Job Description**: - Role Summary: Internal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: - Logging all relevant incident/service request details, allocating categorization and prioritization codes. - Providing first-line investigation and diagnosis using approved...
-
TSE (Tier 1) - CSD Sales
3 weeks ago
Pune, India Diageo Full timeDescription : PURPOSE OF THE ROLE Manage commercials of Diageo brands at CSD Depots for Defense and Para Military Forces for CSD KHADKI Depot based out of Pune. TYPICAL ROLE REQUIREMENTS Qualification: MBA in Sales and Marketing Experience: 6 – 8 years of experience in sales / Worked in the Alco Bev or FMCG industry Knowledge & skills:...
