![GTT Communications, Inc.](https://media.trabajo.org/img/noimg.jpg)
Tier 1 Engineer
1 week ago
- Operating within Real Time Operations environment, this role is responsible for
- The main focus will be on fault localization and resolution for all DSL/Broadband
- Candidates have to work on a 24*7 shift rotation, providing high quality customer
other customer enquiries to a large, diverse, Business & Wholesale customer base.
- Undertake detailed technical fault diagnosis and resolution across a large number of
within agreed company service level standards.
- To assign & resolve all faults to appropriate technical escalation areas and notify line
- Demonstrate the ability and understanding of the need to be a team player and
Key Accountabilities
- Respond to faults raised via the Service Desks. Resolve all faults within target times
achieved.
- To complete detailed fault diagnostics on GTT network equipment utilizing
'last mile' of the network utilizing external remote diagnostic tools to understand how
end user customers would set-up and configure equipment.
- To joint test with exchange based field engineers (including 3rd party Suppliers) to
- To ensure that outstanding problems are escalated according to jeopardy
ensuring that resolution is achieved in the shortest possible time.
- Provide support to managers, team members and other colleagues to ensure
- To ensure that customers perceptions are managed effectively.
- Troubleshoot customer networks for escalated faults & assist the data team in
- Escalating complex issues to 3rd Line or Core whichever applicable.
- To achieve agreed performance levels in line with Business targets, Customer
Primary Skills
- ADSL/SDSL DSL Technology & DSLAM's/MSAN Hands On
- Experience with Layer1,2&3 of OSI model
- Familiarity with IP networks to include SIP, IPv4, IPv6, BGP, ISIS, OSPF, MPLS,
- ATM Network troubleshooting
- Excellent technical and non-technical verbal and written skills in English
- Knowledge of IP networking, LAN, WAN & TCP/IP
- Experience with supporting Broadband connectivity issues
- Excellent troubleshooting skills and logical thinking
- Graduate degree in Engineering or equivalent degree.
- GTT, Pune, India
- Full-time
- Permanent
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Pune, Maharashtra, India GTT Communications, Inc. Full timeOperating within Real Time Operations environment, this role is responsible forcustomer network reactive fault management and resolution. The main focus will be on fault localization and resolution for all DSL/BroadbandProducts systems. Candidates have to work on a 24*7 shift rotation, providing high quality customerservice and 3rd line support whilst...
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