Associate Director

1 month ago

Bangalore City, India Zepto Full time
Our StoryZepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country We’re currently delivering in Mumbai, Bangalore, Delhi, Pune, Hyderabad, Kolkata and Chennai.We’re incredibly well-funded and our investors include Y-Combinator, Nexus Venture Partners, and more We’ve also built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, and institutions like Stanford, INSEAD, IIM, and IIT.Your RoleAs part of the Growth team, you will own all key goals with respect to the cohort (First time buyers/ Early Life cycle buyers/ Lapsed buyers) - Growth (orders), Retention, Conversion, Profitability etc. This is an end to end CLM role where the expectation is to look at all various levers to fasten graduation, improve retention & drive more orders sustainably from the said cohort.KRAs -Responsible for delivering Orders & Profitability mandate for the cohortWork closely with stakeholders - Product, tech, CRM etc to shape best possible consumer experience for the cohortDevelop & nurture incrementality & incentivisation framework by slicing & dicing cohort into micro cohortsThese are complex problems that require flexibility in thought, ability to influence key decision makers, analytical ability and bias for action. Someone with a knack for diverse problem solving, structure and decision making would excel at this role.Qualifications & Experience Bachelor's Degree from a Tier 1 institution;

MBA is optional Demonstrated experience in CLM/Growth/Retention roles & problem solving at scale Comfortable & hands on with Data - Excel/SQL/(Python would be a plus) Able to work with and influence peers and leaders in a fast-paced, team environmentResults-oriented with excellent communication and interpersonal skills - Sound analytical ability and customer centricityWhat We’re Looking ForPeople with an endless curiosity and hunger to learnOwners who will think of Zepto as their own ventureOperators obsessed with customer experienceAbility to work in a fast-paced environment and manage stakeholders across different teams, good communication skills with ability to work individually.

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