Pre-Sales Specialist – Switching and Routing

3 weeks ago

Gurugram, India HFCL Limited Full time

Job Description: Pre-Sales Specialist – Switching and Routing

Position Title:
Pre-Sales
Specialist – Switching and Routing
Level/Designation:
Manager

Department:
Pre-Sales
Business Unit:
Telecom BU

Reporting to:
Pre-Sales Head
Work Location:
Gurgaon

Full Time
Ö
FTE Contractual

Job Purpose:

To provide expert-level technical pre-sales support for IP/MPLS routing and Layer 2/3 switching solutions to international clients. This role is pivotal in bridging customer requirements with product capabilities, enabling the sales team to win complex deals through tailored solutions, competitive positioning, and trusted technical guidance.

Key Responsibilities:

  • Collaborate with global sales teams to understand customer needs and design optimal routing and switching solutions.
  • Deliver customized technical presentations and product demonstrations to international clients.
  • Respond to global RFPs with technically sound solutions, accurate Bills of Materials (BoMs), and compelling techno-commercial proposals.
  • Analyze product specifications and develop competitive differentiators and unique selling points.
  • Assist in network planning, including IP addressing schemes, topology design, and solution architecture.
  • Build and maintain strong relationships with customers, serving as a trusted advisor for all technical queries.
  • Provide feedback to product and engineering teams based on market and customer insights.
  • Stay current with industry trends, emerging technologies, and competitor offerings.
  • Support post-sales transitions by ensuring smooth handover to implementation and support teams.

Qualification and Experience:

  • Bachelor's degree in Computer Science, or Electronics & Communications, or related field.
  • Minimum 5 years of experience in global pre-sales or technical sales for routing and switching products.
  • Industry certifications such as CCNP, JNCIP, or equivalent are highly desirable.
  • Proven experience working with international clients across diverse geographies and time zones.

Mandatory Skills:

  • Deep understanding of IP/MPLS technologies, Layer 2/3 switching and routing protocols (e.g., OSPF, BGP, IS-IS, STP, VLANs).
  • Strong grasp of enterprise and data center networking concepts, including redundancy, QoS, and segmentation.
  • Ability to quickly comprehend technical specifications and articulate product advantages over competitors.
  • Experience in technical sales pitches, proposal creation, and customer-facing presentations.
  • Excellent English communication skills, both written and verbal.
  • Strong interpersonal skills to build trust and rapport with international customers.
  • Familiarity with tools like Wireshark, NetFlow, SNMP, and CRM/ticketing platforms.

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