Customer Support Specialist

2 weeks ago

tamil nadu, India HCLTech Full time
Hiring for Customer support in HCLTech Chennai.
Walk-in drive on 4-Sep-24 to 6th Sep-24 in HCLtech campus Sholinganallur Chennai
HCLTech,
Working Location-Chennai
HR Dhivakar
Timings: 12pm to 5pm
Address:-
ELCOT – SEZ Unit -I Special Economic Zone 602/3, Sholinganallur Medavakkam High Road, Sholinganallur
Chennai - 600 119
Chennai District , Tamil Nadu
Who we are: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
About the Job: We are searching for a Customer Support and wants to make a real impact on the DPO.
Associate & Analyst :-
Responsibilities
They manufacture Semi equipment, and this process is all about spare parts and customer support.
Shift : US (9:00 PM to 6:00 AM ) PST zone(Night Shift )
Client : US
JD / Scope:
Create SR
TPS Escalation
Part Requests
Parts Follow up
Email Knowledge
Escalation Path
RFQ issue
Customer Enquiries i.e. Workflow launch
position is responsible in providing assistance to customers with their order concerns, TPS escalations, part requests, tracking of order, escalation path, customer inquiries, workflow laungh, etc. This role requires good comprehension and communication skills to be able to deliver good customer satisfaction required by the client through its established KPIs.
Assist customers with their concerns guided by predefined standard operating procedures
If queries are outside of the SOP, then take the query to appropriate product group for the process to be defined
Adhere to agreed KPI, SLA and quality standards to maximize customer satisfaction
Order management, track ,tracing, and answer inquiry of customers
Create service requests on behalf of customers
Qualifications
1 - 3 years of experience working with Customer support
Excellent verbal and written communication
Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Handling complaints and solving incidents.
Handling complaints and dispute resolution
Take ownership and follow up to resolve
Typing skills @ 25 WPM
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us – HCL DPO
We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees
Our company is extremely diverse with 165 nationalities represented
We offer the opportunity to work with colleagues across the globe
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
We offer comprehensive benefits for all employees
We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Company page - candidates can share resume on

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