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Technical Support Specialist

2 months ago

tamil nadu, India DEVANSYS TECHSOL PRIVATE LIMITED Full time
Company Description
Devansys Techsol Private Limited is a system integrator company established in 2018. With a robust, experienced team, we are steadfastly focused on cybersecurity products. Currently, we manage over 2.5 Lakhs endpoint protections and more than 1000 firewalls for customers spanning various industry verticals
Role Description
This is a full-time on-site role as a Technical Support Specialist located in Chennai. As a Technical Support Specialist, you will be responsible for addressing customer inquiries, resolving technical issues, and providing excellent customer service. majorly on End Point Protection and Firewalls . You will work closely with cross-functional teams to troubleshoot and resolve technical problems, escalate complex issues when necessary, and ensure timely resolution of customer concerns.
Qualifications
3- 5 Years experience in a technical support role
Proficiency in diagnosing and troubleshooting End Point Protection & Firewalls
Technical certifications from CISCO, and FORTINET are desirable
Strong knowledge of operating systems, networking technologies, and computer hardware
Excellent problem-solving and communication skills
Ability to work well in a team and collaborate effectively with cross-functional teams
Customer-oriented mindset with a passion for delivering exceptional service
Attention to detail and strong organizational skills
Experience with ticketing and customer support tools is a plus
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
If you meet the qualifications and are passionate about providing excellent technical support, we encourage you to apply for this role.