Hotel Receptionist

1 day ago

Greater Noida, India Resources Global Placement Full time

Job Title: Hotel Receptionist
Location: Knowledge Park-5, Greater Noida
Salary: ₹20,000 - ₹25,000 (in hand)
Experience: Minimum 6 months -1 years in the hotel industry

Job Responsibilities:

  • Front Desk Management: Greet guests upon arrival and departure in a friendly and professional manner. Manage guest check-ins and check-outs efficiently.
  • Customer Service: Provide excellent service by addressing guest inquiries, resolving complaints, and ensuring a positive guest experience.
  • Reservations: Manage reservations, handle booking requests, and coordinate with the housekeeping and management team to ensure rooms are ready.
  • Phone Handling: Answer and route phone calls to appropriate departments. Provide necessary information to guests over the phone.
  • Documentation: Maintain records of guest details, bookings, and payments. Ensure accurate documentation of guest information for check-in and check-out.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure smooth operations.
  • General Administrative Duties: Handle basic office tasks such as filing, responding to emails, and data entry.
  • Maintaining Cleanliness: Ensure the reception area is clean, organized, and welcoming at all times.

Skills Required:

  • Communication: Excellent verbal and written communication skills.
  • Computer Literacy: Basic knowledge of computer software (MS Office, hotel management software, etc.)
  • Personality: Pleasing and professional personality with a courteous attitude.
  • Multitasking: Ability to handle multiple tasks at once and work in a fast-paced environment.
  • Problem Solving: Ability to address issues quickly and effectively, ensuring guest satisfaction.
  • Teamwork: Ability to work well with other team members and departments.

Interested candidates can share their resume on whatsapp

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Ability to commute/relocate:

  • Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Hotel industry: 1 year (Required)
  • receptionist: 1 year (Required)
  • Front desk: 1 year (Required)
  • Customer service: 1 year (Required)
  • Administrative: 1 year (Required)

Language:

  • fluent english (Required)

Work Location: In person

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