Technical Support

6 days ago

Hyderabad, India Dynpro Full time

We are hiring for Technical Voice process with one of Big 4 clients. Interested candidates, kindly share your resume to reach out to me on

Role & responsibilities

  • Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service

tickets, chats and voicemail) with end users.

  • Analyze and resolve incidents and service requests regarding use of application software or

hardware.

  • Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated

as appropriate.

  • Should have basic knowledge about computer software and hardware.
  • Should stay informed about ongoing issues/outages, changes in environment that are communicated via

email and other channels regularly.

  • Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call

Resolution, and Schedule Adherence and participate in individual/group coaching sessions.

  • Create a positive customer support experience and build strong relationships through deep problem

understanding with a consummately professional attitude.

  • Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
  • Should be a quick learner and team player.
  • Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
  • Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned

absence may result in disciplinary actions including termination of your services.

  • Adheres to Code of Ethics, Vision, Mission and Core Values.

Preferred candidate profile

Should be ready to work for C2H (contract to hire)

Immediated joiners preffered

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