ERP Support Executive_ eTechSchoolOnline.com

3 days ago

Delhi, India The Techlead Group Full time

Company DescriptionThe Techlead Group, founded in 1993, is a global technology and consulting firm specializing in digital transformation across industries. With operations in India, USA, Singapore, UAE, and the UK, the company combines decades of experience with agility to deliver secure and scalable solutions. Partnering with Fortune 500 companies, governments, and startups, The Techlead Group bridges legacy systems with emerging technologies such as AI/ML, ERP Solutions, and Blockchain. Their mission is to drive measurable business impact and co-create solutions that simplify complexity and foster innovation.Role DescriptionThe ERP Support Executive will be responsible for providing functional and technical support to schools using the eTechSchoolOnline ERP. This includes onboarding new schools, training users, troubleshooting issues, coordinating with the technical team for bug fixes or enhancements, and ensuring smooth day-to-day system operations.Key tasks include handling phone inquiries, assisting users with ERP-related administrative queries, ensuring efficient data entry, and maintaining records for smooth operation of ERP systems.ResponsibilitiesClient Support & Issue ResolutionHandle client queries via call, email, or ticketing system.Diagnose and troubleshoot functional and minor technical issues in ERP modules.Coordinate with the development team for escalated issues and ensure timely closure.Implementation & OnboardingAssist in ERP implementation and data migration for new clients.Configure modules as per client requirements (e.g., student data, fees, timetable, transport, etc.).Conduct user training sessions for school admin, teachers, and management staff.System Monitoring & MaintenanceRegularly review ERP performance and usage reports.Verify data integrity and assist clients in maintaining updated information.Suggest improvements and user experience enhancements to the product team.Documentation & ReportingMaintain support logs, issue resolutions, and change request documentation.Prepare weekly client status reports and feedback summaries.Create user manuals and FAQs to support end-user training.QualificationsFresher or 1 year of experience in ERP / School ERP / SaaS support roles preferred.Strong Administrative Assistance and Clerical SkillsExcellent Phone Etiquette and Communication SkillsExperience in Executive Administrative AssistanceAbility to work independently and prioritize tasks effectivelyWorking knowledge of ERP systems and processes is a plusBachelor's degree in Computer Science or Information Technology or Business Administration or related field preferredUnderstanding of school operations (academics, fees, transport, exams, HR) is a strong plus.Proficiency in MS Excel, Google Sheets, and data import/export tools.Basic understanding of SQL or database concepts (added advantage).Strong communication, analytical, and customer-handling skills.Ability to multitask, prioritize, and work independently with minimal supervision.BenefitsINR 18k to INR 25k per monthExtensive learning opportunitiesOther company perks as per company policy

  • ERP Support Executive_ eTechSchoolOnline.com

    3 days ago

    Delhi, India The Techlead Group Full time

    Company DescriptionThe Techlead Group, founded in 1993, is a global technology and consulting firm specializing in digital transformation across industries. With operations in India, USA, Singapore, UAE, and the UK, the company combines decades of experience with agility to deliver secure and scalable solutions. Partnering with Fortune 500 companies,...

  • ERP Support

    4 days ago

    Okhla, Delhi, Delhi, India Tresor Systems Pvt Ltd. Full time

    **Company Name : Tresor Systems Pvt. Ltd.** **Location: - Delhi - Okhla**: **JOB DESCRIPTION**: This NAV Support role will be responsible for managing & supporting (Run & Optimize) & testing in our internal NAV instances/companies on Microsoft Dynamics NAV2016 Works within the Information Technology Competence Centre. Manage File Sharing and Permission on...

  • QA Automation Engineer ERP

    2 weeks ago

    Delhi, NCR, India Versa Cloud Erp Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Roles & Responsibilities:Automation-Focused Testing:- Design, implement, and maintain black-box UI automation using tools like Playwright,Cypress, or Selenium.- Leverage AI-based tools (e.g., ChatGPT, CodiumAI, ) to accelerate testdevelopment and reduce manual effort.- Integrate automated tests into CI/CD workflows and ensure fast, stable test runs.- Build...

  • Customer Support

    6 days ago

    Delhi, Delhi, India Marg ERP Full time ₹ 2,40,000 per year

    We are hiring Freshers or experienced for Accounting Software Customer Support - Inbound Voice Process.Organization: Marg ERP Ltd (CMMI Level 3 Company , Product Base)Location: New DelhiWebsite: Employee Strength : 500+Company Address - Plot No.7, Press Area, Wazirpur Ring Road, near DD Motors, behind Punjab Kesari, Delhi nearest metro station- Netaji...

  • Technical Support Executive

    3 days ago

    New Delhi, India JiBe ERP Full time

    Position: Technical Support Executive Module :ProcurementAbout JiBe : JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined work...

  • Senior Technical Support Executive

    1 week ago

    New Delhi, India JiBe ERP Full time

    Position: Senior Technical Support ExecutiveJob Objective: JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined workflows and...

  • Erp Support Executive

    5 days ago

    New Delhi, India SilverXis Inc. Full time

    Job Title:ERP Support Executive (Night Shift)Company:Kriyan Infotech Location:Block-A, Navratna Corporate Park, 201-202, Ambli Rd, Ashok Vatika, Ahmedabad, Gujarat 380058 Vacancies:2 Employment Type:Full-time |Immediate Joining About the RoleKriyan Infotech is looking for motivated and skilledERP Support Executivesto join our dynamic and growing team. This...

  • ERP support Executive

    2 days ago

    Okhla Industrial Area Phase-i, Delhi, Delhi, India Asaan Services Solutions Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 2,64,000 per year

    Core responsibilitiesUser Support: Address user inquiries, complaints, and technical issues related to the ERP system via phone, email, or in-person.Troubleshooting and Issue Resolution: Diagnose, investigate, and resolve system errors and technical problems.System Maintenance: Monitor system performance, perform regular audits, and conduct routine...

  • ERP Implementer

    2 weeks ago

    Delhi, Delhi, India We Excel Software Pvt. Ltd. Full time

    **Job Title**: ERP Implementor **Experience Required**: 3+ Years **Location**: Chandigarh **Employment Type**: Full-time **Job Summary**: **Key Responsibilities**: - Lead and support **end-to-end ERP implementation** processes in coordination with internal teams and external stakeholders. - Assist in **project planning, execution, and monitoring** to...

  • Subject Matter Expert

    3 days ago

    New Delhi, India JiBe ERP Full time

    Position - Subject Matter ExpertModule - QHSE ModuleJob ObjectiveJiBe is the leading cloud-based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency, and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined...