Desktop Support Specialist

2 weeks ago

Ahmedabad, India AppsTech Solution Full time

Company's Description:

AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users.

Website:

Experience:
1-4 Years

Location:
Ahmedabad, Kadi, Sanand(GIDC)

Company website & Email ID
: ,

Role Description:

We are seeking an experienced IT Support Engineer to join our client location.

Responsibilities:

End-User system Support:

· Troubleshoot and resolve desktop and laptop operating system issues. Provide support for standard software applications.

· Isolate and diagnose system issues, and report hardware problems to respective vendors.

· Install, reinstall, and configure systems, printers, and scanners.

· Configure desktops and laptops according to customer standardization policies.

· Install, reinstall, and configure client software/applications within scope. Install, troubleshoot, and configure email clients. Resolve email client-related issues.

· Troubleshoot printer and scanner-related issues. Address issues related to standard office software (e.g., MS Office Word, Excel, PowerPoint).

· Install antivirus software and ensure virus definitions are updated automatically. Apply approved patches to desktops and laptops.

· Configure appropriate access rights and permissions for printers. Set up wireless access on endpoints.

Network Support:

· Provide support for local area network (LAN), wired/wireless issues.

· Assist in the configuration and troubleshooting of network connectivity.

· Ensure network security protocols are followed.

· Collaborate with network administrators to resolve complex network issues.

Requirements and Skills:

· Technical Proficiency: Strong understanding of operating systems, standard software applications, and network configurations.

· Problem-Solving: Ability to diagnose and resolve technical issues efficiently.

· Communication: Excellent verbal and written communication skills to assist end-users effectively.

· Customer Service: Strong focus on providing high-quality support to users

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