Customer Support Engineer
3 weeks ago
Working at Infobip means being part of something truly global. With + offices across six continents, we’re not just building technology—we’re shaping how more than % of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
&xa;&xa;Customer Support Engineer is skilled and independent engineering resource responsible for providing technical assistance and post-sales support. Engineer is expected to provide top-notch service while simultaneously improving overall customer service process. One is eligible for working with all client segments, depending on the Engineers’ experience and knowledge. Their job is to technically understand the company’s product and service offering, so they can handle support requests within assigned group of products. They are empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions.
Provide Technical Customer Support
Act as a technical resource by providing technical assistance and post-sales support to customers (for the whole CPaaS and SaaS portfolio of products) Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standard Perform platform and product troubleshooting Coordinate with internal technical resources to resolve complex technical issues when needed (Engineering, Professional Services) Analyze and report product/platform bugs and malfunctions Prepare on demand reports of higher complexity (SQL querying)Technical Expertise
SMPP protocol API and SQL working knowledge SMS, HLR, Number lookup knowledge is a must Experience in products like WhatsApp, Chatbot, Email, Voice technical support will be a plusEnsure high-level of customer satisfaction
Respond to customer queries in a timely and accurate way in line with service level agreements Identify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolio Manage expectations and proactively inform customers about technical incidents, delays in delivery and/or issues they are having with the ServiceContribute to internal improvement initiatives
Create and update support related technical documentation, customer details and know-how, and share with all the teams and technical community Share feature requests and provide customer and product usage feedback to Product DevelopmentFocus on Continuous Development
Participate in Continuing Education sessions Be fully versed on Infobip products, platform, and integrations Mentor and onboard junior team members and newcomers &xa;&xa;&xa;&xa;Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
LI-SK&xa;&xa;-
Customer Support Engineer
9 hours ago
bangalore, India Capgemini Engineering Full time“Good understanding of A/C functioning, experience in MRO or airline, or experience in design office on operational systems” Good understanding of Airline operating and maintenance environment. Experience in the Propulsion Fuel APU Air System domainKnowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair)...
-
Customer Support Engineer
3 weeks ago
Bangalore, India Infobip Full time&xa;&xa;Working at Infobip means being part of something truly global. With + offices across six continents, we're not just building technology-we're shaping how more than % of the world connects and communicates. As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we...
-
Customer Support Engineer
1 week ago
bangalore, India Manifest AI Full timeWe at Manifest AI are looking for our AI Solutions Expert, and, we aim to disrupt how eCommerce is done today. Replacing the "search and browse way of shopping" with "asking and Get what you want way of shopping". Roles and responsibilities Work closely with clients to understand their business objectives and customer interaction needs. Train AI chatbots...
-
Customer Support Engineer II
3 weeks ago
Bangalore, India Fivetran Full timeFrom Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become...
-
Customer Support Intern
1 week ago
bangalore, India Emitrr Full timeCustomer Support Intern – EmitrrLocation: Remote Internship Type: Full-time | Paid -US ShiftAbout EmitrrEmitrr is a fast-growing SaaS company helping local businesses streamline customer communication and engagement. We build tools that empower teams to automate workflows, improve efficiency, and deliver an exceptional customer experience.We are looking...
-
bangalore, India Tek Support Full timeJob Title: Senior Packaging Engineering Trainer – Pharmaceutical Industry Location: Remote Job Type: Part-time Job Summary: We are seeking an experienced Packaging Engineering Trainer with over 10 years of hands-on expertise in pharmaceutical packaging systems, materials, and regulatory compliance. The ideal candidate will design, develop, and deliver...
-
Customer support executive
3 weeks ago
Bangalore, India Zoko Full timeThe Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine....
-
Customer support executive
2 weeks ago
Bangalore, India Zoko Full timeThe Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine....
-
Customer Support Engineer
1 week ago
bangalore, India Manifest AI Full timeWe at Manifest AI are looking for our AI Solutions Expert, and, we aim to disrupt how eCommerce is done today.Replacing the "search and browse way of shopping" with "asking and Get what you want way of shopping".https://getmanifest.ai/Roles and responsibilitiesWork closely with clients to understand their business objectives and customer interaction...
-
Support Engineer
12 hours ago
bangalore, India Mindteck Full timeJob Opportunity: L2 Support Engineer (Multiple Positions)Location: Bangalore-RemoteStart Date: ASAP (within 2–3 weeks)Type: 24x7 L2 SupportSalary: Open to discussWe are hiring L2 Support Engineers to join our dynamic IT team. We have openings for:Junior Engineers: 2–3 years of experienceLead Engineer: 5+ years of experienceKey Skills &...