Customer Support Engineer II

2 days ago


Bangalore, India Fivetran Full time

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran Support partners with some of the most passionate teams in the world, our customers' teams, to deliver a best-in-class experience. Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues, the Customer Support Engineer (CSE) acts as our customer's technical champion within Fivetran.At Fivetran our CSE's take on exciting technical challenges while partnering with customers both internal and external to drive issues to an outcome that exceeds expectations.The Customer Support team is responsible for creating solutions and providing an excellent experience for every customer.As a Customer Support Engineer, you will be working with new and existing customers in a highly technical capacity, ensuring success for our existing valued customers.

This is a full time position based out of our Bangalore office, with the flexibility to work from home. This role will require working during fixed night IST hours 5PM - 2AM or 7PM- 4AM shift, and occasionally may be asked to work different shifts based on business needs What You'll Do

As a Customer Support Engineer at Fivetran, you will:

Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution. Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.) Work closely with Fivetran customers and other stakeholders to ensure the timely resolution of reported incidents. Develop, test and document workarounds for product tickets reported Communicate with engineering to report and investigate customer issues Contribute solutions to the knowledge base Collaborate and provide guidance, and training to other team members Collaborate with teammates on technical and non-technical projects.

Skills We're Looking For

Experience : 7+ yrs Excellent working knowledge in Databases(Oracle, SQLServer and/or,MYSQL,Postgres). Working knowledge in replication is an additional plus. Advanced level of database experience, which includes knowledge of security, performance tuning, backup & recovery, and database query and/or advanced DBA experience on any relational database Advanced knowledge of Networkin,g such as latency issues, debugging errors in connection issues Strong Unix or Linux OS experience Strong Application development or Enterprise support experience Excellent analytical, problem-solving, and interpersonal skills Proactive anticipation skills to prevent potential customer issues A positive attitude that leads to successful outcomes Solid understanding of data Warehousing fundamentals and concepts Independent, self-motivated, and quick learner

Bonus Skills

Oracle Professional Certification, Microsoft Certified: Azure Database Administrator Associate, AWS Certifications & Snowflake Certifications or any certification covering similar domain knowledge

Perks and Benefits

100% employer-paid medical insurance Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

May vary by country and worker type - please reach out to your recruiter for more information

Click to learn more about Fivetran's Benefits by Region.

We're honored to be , but more importantly, we're proud of our . Read about us in .

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.



  • Bangalore, Karnataka, India Customer Support Executive Full time

    - Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...


  • Bangalore, India Zeta Full time

    About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending,...


  • Bangalore, India Zeta Full time

    About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending,...


  • bangalore, India Zeta Full time

    About ZetaZeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing,...

  • Engineer ii

    7 days ago


    Bangalore, India Lululemon Full time

    About lululemon: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...

  • Engineer II

    1 week ago


    Bangalore, India lululemon Full time

    About lululemon: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...

  • Engineer ii

    1 week ago


    Bangalore, India Lululemon Full time

    About lululemon: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...


  • Bangalore, Karnataka, India Wayfair Full time

    Candidates for this position are preferred to be based in Bangalore India and will be expected to comply with their team s hybrid work schedule requirements Who We Are Wayfair runs the largest custom e-commerce large parcel network in the United States approximately 1 6 million square meters of logistics space The nature of the network is inherently a...

  • Engineer II

    1 week ago


    bangalore, India lululemon Full time

    About lululemon:lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...

  • Engineer II

    1 week ago


    Bangalore, India lululemon Full time

    About lululemon: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...