Senior product support engineer

4 weeks ago


Bangalore, India Acqueon Full time

Role: Senior Product Support Engineer As a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support processes. What You’ll Do Lead technical support for omni-channel communication technologies in contact centers. Troubleshoot, analyze, and resolve complex product issues while ensuring minimal customer impact. Collaborate closely with customers, providing consultative guidance during implementation and support. Mentor and support junior engineers to strengthen overall team capability. Drive service excellence and champion best practices in customer engagement. What We’re Looking For 5 + years of experience in product support, with at least 3 years in a senior or advanced role. Strong problem-solving and analytical skills with a structured approach. Expertise in Windows OS, MS SQL, IIS, and log analysis. Solid knowledge of IP networking, SQL, REST APIs, and Linux. Hands-on experience with cloud platforms (AWS preferred) and tools like Nginx and Redis. Background in contact center technologies such as Cisco UCCE, Amazon Connect, NICE in Contact, Twilio, Avaya, or Genesys. Experience with outbound contact center solutions is a plus. Key Skills: Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis



  • bangalore, India Acqueon Full time

    Role: Senior Product Support Engineer As a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support...


  • bangalore, India Acqueon Full time

    Role: Senior Product Support EngineerAs a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support...

  • Automation Engineer

    2 days ago


    bangalore, India Tek Support Full time

    Job Title: Senior Automation Engineer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment...

  • Automation Engineer

    2 days ago


    bangalore, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer– Medical Device Manufacturing Experience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: Remote Job Summary: Senior Automation Engineer Trainer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical...


  • bangalore, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...

  • Automation Engineer

    2 days ago


    Bangalore, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...


  • bangalore, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...

  • Automation Engineer

    3 days ago


    bangalore, India Tek Support Full time

    Job Title: Senior Automation Engineer – Medical Device ManufacturingExperience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: RemoteSummary:Senior Automation Engineer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical devices in compliance...

  • Automation Engineer

    3 days ago


    bangalore, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer– Medical Device ManufacturingExperience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: RemoteJob Summary:Senior Automation Engineer Trainer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical...


  • bangalore, India Tek Support Full time

    Job Title: Senior Packaging Engineering Trainer – Pharmaceutical Industry Location: Remote Job Type: Part-time Job Summary: We are seeking an experienced Packaging Engineering Trainer with over 10 years of hands-on expertise in pharmaceutical packaging systems, materials, and regulatory compliance. The ideal candidate will design, develop, and deliver...