Call Quality Audit

Job title: Call Quality AuditWork Location: ChennaiExperience: 0.6 -3 YearsPrerequisites:• Graduation in any respect• Excellent Communication Skills (Written & Verbal)• Knowledge about Voice & Accent and Grammar• Strong knowledge of customer care processes and techniques• Call quality/ transactional monitoring experience• Experience in...

Job title: Call Quality AuditWork Location: ChennaiExperience: 0.6 -3 YearsPrerequisites:• Graduation in any respect• Excellent Communication Skills (Written & Verbal)• Knowledge about Voice & Accent and Grammar• Strong knowledge of customer care processes and techniques• Call quality/ transactional monitoring experience• Experience in...

_**Responsibilites**:_**: - Audit Calls (Live, Recorded & Remote) and score them on defined Template **_ **-Document the Calls Audited in the defined Template** **-Should complete the Call Audit Targets within timelines** **-Share Feedback with the Coordinators on a timely basis and ensure corrective** **actions are taken** **-Send Reports to all...

Nibav Home Lifts Pvt Ltd Nibav Home Elevator is a pioneer in the Home Elevator Industry with unique solutions to modern and traditional residential projects. With advancements in pneumatic technology, NIBAV offers state of the art Home Elevator solutions with compact and bespoke luxury designs. As of 2023, we are 1400+ employees as a global family spread...

Listen to audit calls of sales domain. - Be familiar with the implementation and effective usage of different QC Tools, best practices, and procedures. - Quality Audits of Calls, Calibration Sessions, And Participate in Coaching Sessions wherever necessary. - Manage Process Performance on Call Quality. - Meet Daily/Weekly/Monthly Assigned Number of...

**Job Overview**: As a Quality Checker in the field of Education Technology (Ed-tech), specializing in lead evaluation and call auditing, your primary responsibility is to ensure the quality and effectiveness of leads generated by the organization. This role involves regular auditing of calls made by the sales and marketing teams, assessing lead quality...

Designation: Customer care Executive Department: Virtual Care Qualification: Any Graduation Mandatory languages: English and Tamil Working Location: Kodambakam Week Off: 2nd and 4th saturday, sunday. Gender: Male / Female Timing: 9hrs (9:30 - 6:30 ) Experience: freshers and min 6months experience in telecalling and sales ; Salary: 2.08...

Six working days a week, which has rotational weekly off basis business requirements. Not every Sunday is a week off. Have to take inbound calls for 480 minutes or to do outbound for 480 minutes every day depends on your work assigned within 9 hours of shift time. Designation: Virtual Care Executive Department: Virtual Care Qualification: Any Graduation...

OverviewThe Quality Team Lead plays a vital role in overseeing the quality assurance processes within the organization. This individual not only ensures that products and services meet the required standards and specifications but also leads a team of quality professionals to achieve excellence. The Quality Team Lead is instrumental in identifying areas for...

Overview The QualityTeam Lead plays a vital role in overseeing the quality assuranceprocesses within the organization. This individual not only ensuresthat products and services meet the required standards andspecifications but also leads a team of quality professionals toachieve excellence. The Quality Team Lead is instrumental inidentifying areas for...

OverviewThe QualityTeam Lead plays a vital role in overseeing the quality assuranceprocesses within the organization. This individual not only ensuresthat products and services meet the required standards andspecifications but also leads a team of quality professionals toachieve excellence. The Quality Team Lead is instrumental inidentifying areas for...

OverviewThe QualityTeam Lead plays a vital role in overseeing the quality assuranceprocesses within the organization. This individual not only ensuresthat products and services meet the required standards andspecifications but also leads a team of quality professionals toachieve excellence. The Quality Team Lead is instrumental inidentifying areas for...

Our Client: A leading Retail Company. Experience : 2 Years Qualification : CA SemiQualified Key Responsibilities: End to end ownership for assigned Internal audits including planning scoping risk assessment reviewing field work of internal auditor compliances with internal rules audit documentation and preparation of final audit report Deliver high...

Minimum 2-year experience as call quality analyst in an outbound call center is must.Audit, analyze, report and implement corrective actions as per agreed Standards⁠Monitor call recordings and provide insight to maximize the overall performance.⁠Track and record KPIs for all the executives allotted.Ensure the agents adhere to predetermined set...

Minimum 2-year experience as call quality analyst in an outbound call center is must.Audit, analyze, report and implement corrective actions as per agreed Standards⁠Monitor call recordings and provide insight to maximize the overall performance.⁠Track and record KPIs for all the executives allotted.Ensure the agents adhere to predetermined set...

Minimum 2-year experience as call quality analyst in an outbound call center is must. Audit, analyze, report and implement corrective actions as per agreed Standards ⁠Monitor call recordings and provide insight to maximize the overall performance. ⁠Track and record KPIs for all the executives allotted. Ensure the agents adhere to predetermined set...

About TRC :With over 76 years of history, T R Chadha & Co LLP has been one of India’s prominent Chartered Accountancy firms providing wide array of financial and advisory services to numerous MNCs and reputed Indian companies.Role -Senior Manager/Associate DirectorDepartment -Statutory & Internal AuditLocation -ChennaiPurpose of the Job :The purpose of the...

About TRC : With over 76 years of history, T R Chadha & Co LLP has been one of India’s prominent Chartered Accountancy firms providing wide array of financial and advisory services to numerous MNCs and reputed Indian companies. Role - Senior Manager/Associate Director Department - Statutory & Internal Audit Location - Chennai Purpose of the Job : ...

About TRC :With over 76 years of history, T R Chadha & Co LLP has been one of India’s prominent Chartered Accountancy firms providing wide array of financial and advisory services to numerous MNCs and reputed Indian companies.Role - Senior Manager/Associate DirectorDepartment - Statutory & Internal Audit Location - ChennaiPurpose of the Job :The purpose of...

About TRC :With over 76 years of history, T R Chadha & Co LLP has been one of India’s prominent Chartered Accountancy firms providing wide array of financial and advisory services to numerous MNCs and reputed Indian companies.Role - Senior Manager/Associate DirectorDepartment - Statutory & Internal Audit Location - ChennaiPurpose of the Job :The purpose of...